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Customer Service Change Manager

Indianapolis, IN
May 27, 2022

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**** ***** ***, ************, *******, 46224, US • 317-***-**** • Organizational, project management, and leadership abilities are exceptional. Driven and visionary change manager committed to continuous business improvement with a focus on increasing revenue and streamlining operations. Multi-talented startup founder who excels at managing any company role to ensure maximum business success right from the start. Business process improvement

Process development


Multi-Task Management

Customer service

Exceptional interpersonal communication



First aid certificate

First aid and CPR certified

Energetic caregiver

Group leadership

Effective leader


Safety awareness

Meal planning and preparation


Friendly and likeable

Loves children

High School - 1987

East Rome Highschool

Owner/Founder - October, 2011 to Present

Making Miracles Happen Childcare - Indianapolis, IN Fostered a forward-thinking, inclusive, and results-driven business culture in order to lead the industry in innovation and progress. Developed and implemented new strategies and policies to establish and achieve long-term business objectives, providing the company with strong and sustainable organizational leadership in collaboration with executive partners. Used positive reinforcement techniques to encourage patience and other positive behaviors in children. Planned group activities to help children improve their socialization, communication, and problem-solving skills. Kept track of the children's behavior, the food they ate, and the medications they were given. Kept a daily log of observations, meals, and any medications given for acute or chronic conditions in my permanent records. Spoke with parents about their daily activities, as well as positive and negative developments. Met with families to discuss their children's activities and behaviors. Provided administrative support to staff members in a fast-paced environment. Assisting all departments as a point of contact

Give guests accurate and precise information.

Kept track of visitors and screened them for access to the facility and inter-office personnel. Maintain contact with clients and business associates. Acted as the first point of contact for potential clients and scheduled appointments for them. Professional Summary



Work History

Special Needs Caregiver - October, 2017 to August, 2020 Quinton Residential Living - Indianapolis, IN

Was in charge of general housekeeping responsibilities such as feeding, diapering, resting, and cleaning. Was in charge of picking up the clients from activities on a regular basis. Provided daily reports that outlined each client activities in great detail. Advised

Kept track of everything.

Kept daily logs of each person's activities, behaviors, meals, and naps. All CPR and regulated certifications were upheld by me. First Aid/CPR Certified

Fully vaccinated


Additional Information

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