Educational Consultant Assistant Executive

Umaira Rizvi

FLAT * Doctors Apartment Vasundhara Enclave Delhi-96

Mobile no: +917*********

PERSONAL INFORMATION

I have completed my degree in Human Resource Management and currently pursuing masters in the same field. I have proficient computer skills and ability to use of relevant software, e.g. word, excel,power point and outlook). Exceptional ability to locate, collect, and organize information. Highly motivated and ability to work independently and well with clients. Excellent interpersonal skills and ability to establish and maintain effective working relations in a multi-cultural, multi-ethnic environment.

EDUCATION

2015- Pursuing Masters in Human Resource Management. Birbeck University, London

2013-2015 University Of Greenwich BA Hons in Human Resource Management

2009-2012 London College HND in Human Resource Management(Distinction)

2002-2003 IATA. Diploma in Travel and Tourism (With training in Amadeus – Computer Reservation System) A Grade

ADDITIONAL QUALIFICATIONS

2005 Call centre skills course, British Council, Received overall “Grade A”.

2001 Basic course in computers and Programming in C++, NIIT.

PROFESSIONAL EXPERIENCE

Assistant Administrator. Cite. October 2013- October2014(volunteer)

Dealing with post

Making sure that there is enough stationery

Answering the telephone and passing on calls

Reception duties such as greeting and looking after visitors

Typing and setting up documents such as letters and reports

Keeping computer records up to date

Filing and using office equipment such as printers, photocopiers and fax machines

Assistant Executive. iEnergizer. October 2003 – August 2004.

Managed and controlled all aspects of online support for EA Games.

Promoted within five months to Senior Executive, Web-based online gaming support

Coordinated and supervised training of fresher for web-based processing

Customer care officer, Convergys January 2007-June 2007

Solve all queries related to orange mobile network

Customer care and sales consultant, Mahindra Automobile, October 2007-December 2007

Solve all the queries related to the car

Also gave relevant information about the and advise them which car is best for them.

KESY SKILLS

Experience in Web-based processing

Online customer support

Handling customer queries and monitoring online content

Supervising and training fresher’s

Trained in Computer Reservation System (Amadeus)

Designing projects on travel related information

REFERENCES

Kamal Ahmad Educational consultant - *****@************.***

Mobile no: +447*********

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