Customer Service

Location:

Lakeville, MN, 55044

Posted:

May 27, 2022

Contact this candidate

Resume:

Jeffrey Rodd

Dedicated and Organized Professional

Mound, MN 55364

**********@*****.***

+1-763-***-****

Dedicated and organized financial professional with outstanding relationship-building and problem- solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Authorized to work in the US for any employer

Work Experience

Financial Advisor, Manager, Radio Show Host Business Mgr. HR. Customer Service Call Center Developer

Redwood Valley Interests LLC - Redwood Falls, MN

January 1991 to December 2020

• Helped Individuals resolve problems by addressing problems analytically and with real-world data for

• Individuals and business owners seeking to plan for their retirement or other times in their life when they will need safe funds that will be there.

• Radio Show Host; composed material concerning retirement and financial planning, audited, and helped engineer in the production of my own hosted radio program in 7 states, Minnesota, Iowa,

• Nebraska, North Dakota, South Dakota, Wisconsin, and Ohio on 50 plus stations.

• Mentored team members in mastering sales techniques to consistently exceed objectives.

• Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.

• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

• Negotiated and closed deals with minimal oversight. Police Officer

Redwood Falls, Morgan - Comfrey, MN

June 1990 to July 1995

• Made arrests for violations of criminal laws and conducted background investigations.

• Searched vehicles, buildings, homes and property for evidence and stolen property.

• Responded to civil unrest, search and rescue operations.

• Boosted community safety by performing motor vehicle accident investigations including DUIs and fatal crashes while conducting field sobriety tests at DUI checkpoints.

• Apprehended suspects, prepared case reports, and testified in courtroom hearings.

• Reviewed and evaluated evidence to determine validity and admissibility for court hearings.

• Served active warrants and subpoenas.

• Communicated with subjects and witnesses to acquire and verify information relevant to roadway accident investigations.

• Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.

• Promoted community outreach initiatives by developing initial school crisis and safety plan.

• Responded to and investigated security and burglar alarms.

• Inspected squad vehicle and weapons daily and arranged for routine and special maintenance.

• Prevented illegal entry, prohibiting goods and smuggling of illegal drugs and other contraband by conducting vehicle searches during traffic stops.

• Strengthened traceability and developed organizational systems for criminal case logs, records, reports and agendas.

• Liaised with school counselors and administrators regarding juvenile offenders.

• Testified in court many times per month in support of department cases.

• Responded to medical emergencies, alarms and bomb threats within approximately 3 minutes of calls.

• Conducted stationary and mobile surveillance on investigatory individuals.

• Responded to calls related to DWI, felonies, misdemeanors, domestic abuse, and animal rescue.

• Wrote, reviewed and approved reports entered in county database.

• Directed and controlled crowds at parades, funeral processions and sporting events.

• Executed search warrants, affidavits and other legal documents. U of Mn Campus Police Officer

University of Minnesota - Morris, MN

October 1989 to June 1990

• Patrolled campus to deter property theft, disorderly conduct and [Type] crime.

• Conducted investigations of incidents, collected physical evidence and interviewed suspects, witnesses and victims.

• Enforced institutional rules, regulations and laws regarding student conduct to maintain safe campus.

• Responded to emergency calls regarding illnesses, accidents and disturbances.

• Dispatched radio messages to other officers and agents of campus.

• Assisted students, campus staff and visitors with safety escorts, battery jumps and [Type].

• Followed established protocol regarding notification of campus personnel and patrons in event of emergencies.

• Testified in court in response to subpoena as witness or reporting officer to crime.

• Managed building access control systems, including lock and unlock protocols with key control.

• Issued warnings and summonses, escalating [Type] incidents to [Job title] for assistance.

• Participated in emergency, evacuation and shelter drills to prepare for health or safety emergencies.

• Performed security oversight, traffic control and crowd control at special events and campus activities.

• Wrote detailed arrest and accident reports.

• Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.

• Secured transport of over $[Amount] in cash to area bank for local businesses and organizations.

• Protected motorists and pedestrians by providing traffic control at traffic accident scenes, congested areas, schools and special events.

• Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.

Police Officer

City of Redwood Falls - Redwood Falls, MN

August 1984 to October 1989

• Investigated criminal and traffic offenses.