Vietnam, HaNoi 2017-2018
Fatima Ramos Abu Alhalawa
Makati, Don Bosco Philippines
+63-915-***-**** • email@example.com
Costumer Experience Ambassador
QVI Club & Q Lifestyle
Bilingual Customer Support Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Monitored company inventory to keep stock levels and databases updated. Appointment Setter
Crisalix Virtual Aesthetic Inc.
Providing support to a company's sales team by calling prospective clients and scheduling appointments for them to speak with a salesperson. Addressed client inquiries and updated database information. Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered
Content Review And Data Analysis
Content review under client supervision for international and domestic cases following client guidelines and procedures.
Review and identify illegal content and taking an appropriate action in compliance to company policies.
Researched and resolved issues regarding integrity of data flow into databases.
English Teacher For Kindergarten / Elementary
Tiéng Anh truc tuyén GHS
Teach basic skills including letters, numbers, elementary natural and social science, music, art, literature and behavioral skills to children in the kindergarten phase to advance their physical, mental, and social development and maximize their potential in a positive and safe environment.
Philcango International Recruitment Services, Inc. Coordinating all internal and external marketing and translating Arabic to English and Tagalog providing a professional and excellent level of costumer service.
Handle average 100+ calls on a daily basis
Maintained calendar and schedules of proposals due. Educated customers on new and existing application of products. Education
Bachelor Degree In AB Communication Arts Major In Advertising COLLEGE OF EDUCATION, ARTS AND SCIENCE DE LA SALLE Other Activities
Volunteered Bravo Travel Website (Travel And Tourism) Organizing flights, travel insurance and accommodation, handling complaints and refunds Volunteered Stone Woods Travel Assistant and Consultancy Services. Ensured highest services levels and memorable experiences for tourists clients. Assisted senior tour guides and ensure that the costumers were all guided and directed during tour. Memorized entire line of company services. Resolved complex issues quickly and smoothly
English ( Fluent)
Microsoft Office (MS Word, Excel, PowerPoint)
Basic Programming Knowledge
Basic Knowledge Of HTML