Eligibility Specialist Customer Service
Resume:
ALFANO GREGORY KEMP
Birmingham, Alabama 35244
TELEPHONE:
205-***-**** cell
**********@*****.***
PROFILE: Success oriented with high energy and a positive attitude.
Strong sense of responsibility and self-motivation.
Excellent written and oral communication skills.
Great problem solver and team player with the ability to
work independently ….creative….flexible and efficient.
EDUCATION
COLLEGE: THE UNIVERSITY OF ALABAMA, Tuscaloosa, Al.
Bachelor of Arts, Criminal Justice. Minors, Business
Management and Psychology. Degree conferred May 1982.
801 Campus Drive, 206 Student Service Center, Tuscaloosa
Alabama 35401
LAW SCHOOL: SOUTHERN UNIVERSITY LAW CENTER,
Baton Rouge, LA. Juris Doctorate. Degree conferred
May 1986. 2 Roosevelt Steptoe Drive, Baton Rouge, LA 70813
RELEVENT WORK HISTORY
THE ALETHEIA HOUSE: Birmingham, AL. Supervised adult male clients of residential recovery
Center. Manage the daily activities, including but not limited to peer
Groups, Twelve Step meetings, drug screens, etc. MAC certified.
{ Jan. 2019 to present}
MEDASSIST SOLUTIONS: Birmingham, AL. Screened and assisted patients with the application pro-
cess for various healthcare financial assistance programs, including but not limited to, Medicaid for all Southeast States, Victims of Crime compensation, and The Affordable Healthcare Act.
{ Dec. 2017 to Dec. 2018}
ACCRETIVE HEALTH SYSTEMS: Birmingham, Al. Account representative Screened and assisted patients with applications to various healthcare financial assistance programs. Also, provided insurance follow-up to insure proper billing
and prompt payment by insuring that all CD 9 and CD 10 codes are
correct on the UB92 and HCFA1500 forms. These insurance co.
included, but were not limited to, BCBS, Cigna, Aetna, Medicaid and
Medicare. { Sept. 2016 to Oct. 2017
AT&T, Account Representative, Birmingham, Al Handled both inbound and outbound sales and
customer service calls in fast paced, results driven sales environment.
(Nov. 2017 to Dec. 2018}
PORTFOLIO RECOVERY SERVICES, Account Representative, Birmingham, AL.
Handled inbound and outbound customer service calls in fast paced,
productivity driven collection call center. {Feb. 2019 to Feb 2000}
NCO – EPALS, Eligibility Specialist, Birmingham, Alabama. Screened patients for
Medicaid and other governmental assistance programs; assisted patients with disability applications under both Title II and Title XVI of the Social Security Disability Insurance Programs, as well as compensation via Victims of Violent Crime Compensation
Programs; also settled contract disputes and healthcare claims issues
between a variety of healthcare providers and various healthcare
insurance companies. Subsequently promoted to Account Representative. { July 2000 to Feb. 2011}
TASC (Treatment Alternatives to Street Crime) Case Manager, Birmingham, Alabama
Composed alternative sentencing
Proposals for the District and Circuit Courts of Jefferson
County, Al., and surrounding areas, in an attempt to
divert qualified defendants from prison incarceration.
This program is a division of The University of Alabama
in Birmingham, Department of Psychiatry, Substance
Abuse Program, with additional funding via the United
States Department of Justice. { March 1997 to Feb 1999}
GAIL HORNE RAY AND ASSOCIATES, Attorney, Baton Rouge, Louisiana
Handled caseload including, but not limited to, cases
in criminal defense, civil litigation, family law, divorce
law, and civil rights. { Aug. 1983 to March 1997}
OFFICE MANAGER/ GAIL HORNE RAY AND ASSOCIATES.
LAW CLERK Managed the day to day operations of the office, and
supervised the office staff. Also provided support assist-
ance by typing, filing, answering phone, and providing
customer service.
YOUTH DETENTION
WORKER / COUNSELOR: STATE OF ALABAMA, DEPARTMENT OF YOUTH SERVICES
(VACCA CAMPUS), Birmingham, Al., Supervised and counseled
male juvenile inmates at Department of Youth Services Detention
Center, Vacca Campus, Birmingham Al.., while maintaining ongoing
daily documentation of sessions and daily updates to team and
supervising staff. {May 1982 to Aug. 1983)
Alfano G. Kemp
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