Case Manager Health Aide

ADEBOLA ODUJOKO

202-***-**** **** Pennsylvania Avenue #7F Brooklyn, New York 11239 *********@*****.*** PROFESSIONAL SUMMARY

Health and Human Services Professional. Skilled in office administration and known for always surpassing objectives and providing leadership to teams to exceed goals. Professionally engage with clients, co-workers, and management to drive performance and generate maximum efficiency. Tactful and diplomatic interpersonal abilities. Expert in managing multiple priorities in high pressure and fast-paced environments. Enjoy working with small-large sized diverse teams. Proficient in Microsoft application. Adept at solving difficult client issues promptly to their satisfaction. PROFESSIONAL EXPERIENCE

Volunteers of America, NY: Case Manager Feb 2022 - Present

• Managing a caseload of 14-18 individuals and families with chronic homelessness history.

• Complete assessments and service plans and conduct reviews in collaboration with clients. Service plans contain relevant and measurable goals and objectives.

• Document and maintain updated information about active medications and medical diagnoses, service providers, emergency contacts, and entitlements for all clients.

• Document progress notes for all encounters and services provided to clients, and meet monthly reporting requirements including timely documentation and engagement with full caseload.

• Assess ongoing eligibility for various entitlements and resources for caseload and complete applications in collaboration with clients.

• Assist clients with Representative Payee services including budgeting and financial education.

• Coordinate and connect clients to a variety of medical, mental health and behavioral health physicians and services, and make referrals to additional services when necessary (ACT, IMT, AOT, Detox, rehabilitation programs, Home Care Services, etc.)

• Conduct field work with clients to clinics, hospitals, service providers, and entitlement offices when needed. Conduct regular case conferences with clients and service providers as needed.

• Maintain familiarity with agency and city resources available to clients. Diamond Health Care: Home Health Aide Dec 2019 – Jan 2022

• Provide in home care for the elderly, ensure patient safety, prepare food according to diet plan, feed patient, perform light housekeeping, laundry, grocery shopping, errands, and ensure patient adhere to care plans, diet, and exercise guidelines.

• Assist patient with personal care routine, such as bathing, dressing, grooming, and moving around.

• Escort patient to doctor’s appointments.

• Monitor intake and output.

• Assist with ADL.

VFD Group (Anchoria Asset Management): Client Experience Sept 2018 - July 2019

• Provides phone and help-desk support for local and off-site investors.

• Handle client’s complaint and concerns by attending to all mails and take incoming calls.

• Make appropriate recommendations; walk clients through making the right investment decision.

• Set up loyalty methodology and create content and materials to improve client’s perception of value to drive advocacy and referrals.

IPNX Nigeria Limited: Customer Retention and Loyalty Executive Dec 2014 - Aug 2018

• Identify and implement strategies to improve quality of service, productivity and profitability, track customer complaint and resolution.

• Process compensation, reimbursement, waivers, and refunds for customers.

• Provide initiatives and solutions to improve customer experience and maintain customer loyalty e.g., Retention campaigns and programs.

• Develop and maintain excellent relations with new and existing customers resulting in increased levels of customer retention. EDUCATION

Lead City University, Nigeria: Bsc. International Relations 2008 - 2012

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