Customer Service Representative

Christine Krantz

* ******* ** **********, ** ****3 617-***-**** ckrantz01@ gmail.com

EDUCATION- Northeastern University 1999-2002 Boston, MA Marketing Communications WORK EXPERIENCE:

CoWin Biosciences Somerville, MA-Inside Sales 03/21-Present Responsible for taking incoming & making outgoing calls selling Covid supplies to medical labs such as nasal swabs, viral tubes and PCR detection kits. Responsible for entering lead and sale in SalesForce. Activstyle Medical Supply. Boston, MA - Customer Service Representative 05/19-3/21 Responsible for making outbound calls to customers and confirming their monthly medical supply order. Responsible for processing new orders for catheters and incontinence products, answering their questions whether it be about our products, change of address. Entering orders in CarePro and SalesForce. ADI Intellect (1099 contract) -Somerville, MA - Inside Sales Representative 11/17-8/18 Responsible for calling on Pharma & Biotech companies selling Medical writing & Medical animation videos for clinical trials, and generating leads for the field sales reps. Responsible for selling Confowiz, it is an artificial intelligence tool where it abstracts clinical data from medical conference websites all over the world, from online publications & online registries using artificial intelligence. The CRM I used to enter customer data was Salesforce.

Boston Scientific (Contract)- Quincy, MA- C.S./ Inside Sales Lead Generation 11/16-3/17 Responsible for calling on Clinical Research Centers, Doctor's offices, hospitals & surgical centers selling surgical mesh graphs for a specific surgery & generating the lead for the field sales rep & entering the information in Salesforce. Also, taking incoming call phone orders, customers calling in to find out where and when they will receive their order & processing customer returns. Pathnostics Lab (1099 contract) Somerville, MA Inside Sales -Lead Generator 1/16-11/16 I've been working as a 1099 work from home inside sales contractor for a medical lab that detects cancer early on a molecular level, selling their testing services. The CRM I used was SalesForce. CenterWatch -Boston, MA Inside Sales Representative/Customer Service Rep 1/12-1/16 Responsible for calling on Clinical Research Centers, Sponsors, Contract Research Organizations and Doctor offices selling CenterWatch’s clinical research database service that matches patients with clinical trials as well as our many publications pertaining to the clinical trial industry. Responsible for generating new business through the internet and attending trade shows as well as managing existing accounts within an assigned territory. The CRM I used to organize & enter customer data was SalesForce. Responsible for following up with existing and potential client’s w/quotes, writing of proposals and contracts. Neptune Web Somerville, MA - Inside Lead Generation Representative 07/08-06/12 Responsible for setting up appointments for the V.P of the company. Generating 2-4 leads per day. Selling web design services to small to medium size business' & educational institutes. Responsible for following up with existing and potential client’s w/web design quotes, writing of proposals. Intranets.Com Woburn, MA - Inside Sales Representative/Sales Support 03/02-06/08 Responsible for selling Intranets.com Corporate Intranets to an assigned territory. Responsible for generating new business as well as managing existing accounts. In charge of generating new business and closing accounts. Meeting monthly quotas. Mainly closing sales over the phone. This position required an understanding of technical situations, products and services. Responsible for following up with existing clients to provide any monthly billing problems or changes & entering Quickbooks. Also providing answers to any of their billing questions or concerns. Responsible for generating my own leads through the internet as well as attending trade shows. Responsible for entering orders in their CRM & following up w/customers to retrieve their contact & billing information after the sale. Skill set: Word, Excel, PowerPoint & Quickbooks. SAP & ERP systems. SalesForce, Hubspot & various CRM databases specifically designed for each company & Zendesk.