Medical Billing Assistant
Resume:
Pheenyx Marshall
Sanford, FL *****
***************@*****.***
Enthusiastic Educational Director/Manager/Educator with excellent leadership, training and development experience and results.
• Master's in Education (specialization/health administration/clinical health services)
• Solid leadership, analytic, and curriculum development skills
• Exceptional Public Presenter and Training Professional
• Management of large student populations, faculty, and staff. Work Experience
Systems training Manager
True Health - Sanford, FL
November 2021 to Present
Manage training team. Training all new incoming employees on Athena, Dentrix and computer systems in the healthcare field. Also train incoming employees on workflow, soft skills, professionalism. Online Allied Health Instructor
National University College/ Florida Technical College - Orlando, FL April 2019 to Present
• Instruction in Allied Health Course work for Healthcare students.
• On ground clinical courses for Medical Assisting and Medical billing & coding.
• Weekly instructional responsibilities in retention of online/ground students. Senior Education Consultant
FTC/national university college
April 2019 to November 2021
Management of Allied health department. Duties range from student advisement, scheduling and guiding students to completion of programs. Administrative duties include management of faculty and staff. Director of Education and Training
Technical College
2017 to December 2018
• Managed education department for campus including compliance, fiduciary and assisted in campus operations.
• Responsible for recruitment and hiring of faculty and other direct reports.
• Established performance expectations, monitored performance, provided coaching and feedback to faculty and other direct reports.
• Managed campus retention and attrition rates.
• Delivered company wide faculty development and training.
• Ensured education department compliant with policies and procedures, ethical practices, federal agencies and accrediting body.
• Managed student registrar functions.
• Delivered quality student services.
• Supervised Eligible Career Pathways Program.
• Promoted student enrollment and growth of all programs.
• Interfaced with and developed relationships with community partner, local businesses, and charity organizations.
• Developed and implemented short and long-term goals consistent with college mission. Senior Program Director
Virginia College - Columbia, SC
May 2015 to December 2017
• Interim Dean from 5/2017-8/2017
• Proven innovation in retention and placement of students
• Program Director of Medical Assisting and Medical Office Administration
• Management of all aspects of both programs totaling 600 students
• Curriculum development and design
• Program course Schedule creation
• OSHA campus administrator
• Recruited, staffed and trained all new instructors in department
• Responsible for addressing all student concerns (academic, placement, scheduling).
• Balanced an instructional load with management responsibilities.
• Designed and implemented curriculum for Allied Health courses
• Organized on-site events for students and faculty to bring a well-rounded approach to students’ education and emphasized practical and academic applications.
• Responsible for managing a staff of 15 full time and adjuncts
• Recently received award from ABHES programmatic accreditation
• Received Rock Star award 2015
• Acting Dean in the Dean's absence
Lead Instructor
Florida Career College - Orlando, FL
January 2014 to April 2015
Lead Instructor: General Education; Medical Front office & Billing; & Medical Assistant
• Instruction in clinical/academic coursework to medical assistant students
• Instruction to medical billing & coding students in academic coursework
• Instruction in general education coursework for all students Independent Studies Instructor
• Instruction using online modules for allied health students
• Conferring with students weekly, daily to ensure knowledge retention. Medical Front office & Billing; and Medical Assistant Instructor
• Instruction in clinical/academic coursework to medical assistant students
• Instruction to medical billing & coding students in academic coursework Allied Health Supervisor
Windermere Medical Center - Windermere, FL
2014 to 2015
Training and supervision of all clinical duties for Medical Assistants at facility.
● Coordinator for all referrals and authorizations; including specialty testing, durable medical equipment, medications, and home health services.
● Hands on Medical Assistant including front and back office duties and coordination of CLIA waived lab and urgent care services.
Medical Assistant
Favorite Nurses Agency - Winter Park, FL
2001 to 2013
Healthcare supervisor of front office.
● Medical scheduling appointments, maintaining medical records, patient processing, referrals, insurance verification and prior authorizations, surgery scheduling, medical billing.
● Back office phlebotomy, vital signs, EKG, injections, patient education, prescriptions, triage, charting and minor surgical procedures.
● Experience in various specialties, GYN, Dermatology, Dermatology, Pain Management, Family practice, Internal medicine.
Speech and Language Pathologist
Seminole County Public Schools - Altamonte Springs, FL 2006 to 2007
Testing and therapy delivered to students with communication and other disabilities. Conducted weekly, monthly, and daily reporting of results and progress.
● Team meeting to give students the best possible outcomes based on diagnosis. Counseled parents on results of testing and techniques to use at home in conjunction with school therapy.
● Healthcare management of therapy treatments for both group and individuals allowing the best results available for each challenged student. Established therapy for students. Medical Assistant
All Medical Personnel - Winter Park, FL
1997 to 2007
Front office management, scheduling appointments, maintaining medical records, patient processing, referrals, insurance, surgery scheduling, medical billing.
● Back office phlebotomy, vital signs, EKG, injections, patient education, prescriptions, triage, charting and minor surgical procedures.
● Experience in various specialties, GYN, Dermatology, Pain Management, Family practice, Internal medicine.
Hospital Corpsman
United States Navy
1994 to 1997
Honorably discharged.
● Health care management of military clinic. Healthcare provided to military personnel and dependents, physician office, ambulatory clinic and hospital settings.
● Front office telephones, scheduling appointments, maintaining medical records, patient processing, referrals, surgery scheduling.
● Surgical assistant, Back office phlebotomy, vital signs, EKG, injections, patient education, prescriptions, patient specimen processing, triage, charting, minor surgical procedures and basic X-ray.
● Experienced in all specialties of healthcare
● Data entry of military and dependent information in the nationwide computer system. Education
M.A. in Education
University of Central Florida - Orlando, FL
May 2012
Bachelor of Science in Communicative Sciences
University of Central Florida - Orlando, FL
May 2006
Skills
• Clinical skills
• College Success
• Computer Application for Allied Health
• CPT Coding
• ESOL
• Externship Coordination
• Exam Room Procedures
• Healthcare Management/Administration
• Hospital and Outpatient Coding
• ICD-9CM and ICD-10CM
• Keyboarding
• Math for Healthcare Professionals
• Medical Billing and Insurance
• Medical Lab Procedures
• Medical Law and Ethics
• Medical Office Procedures
• Medical Role I and II
• Medical Terminology
• Medical Software Programs
• Pharmacology and Phlebotomy
• Speech Communication
• Campus Vue; Transcript, Microsoft office products or any Windows based product
• LMS
• Medical Software- eMedsys, next-gen (Medi-touch), Cerner, eClinical Works, Patient NOW
• Canvas
• Blackboard
• Connect
• ActivSim
• ALEK's
• Curriculum Development
• EMR Systems
• Experience Administering Injections
• ICD-10
• Medical Coding
• Pain Management
• Speech Therapy
• Triage
• Anatomy Knowledge
• Medical Records
• Public Speaking
• Insurance Verification
• Patient Care
• Nursing
• Epic
• ICD-9
• Physiology Knowledge
• Medical Scheduling
• Phone Etiquette
• Vital Signs
• Supervising Experience
• Teaching
• Microsoft Powerpoint
• Quality Assurance
• Laboratory Experience
• English
• Patient monitoring
• Documentation review
• Data analysis skills
• Data collection
• Technical writing
• Project management
• Program management
• Program design
• Adobe Acrobat
• Succession planning
• Strategic planning
• MailChimp
• Presentation skills
• Marketing
• Customer service
• Workday
• Classroom management
• Mentoring
• Management
• Microsoft Excel
• Administrative experience
• Leadership
• Ellucian
• Academic advising
• Analysis skills
• Medical collection
• Microsoft Word
• HEDIS
• EHR systems
• Microsoft Office
• Training & development
• Time management
• Office experience
• Microsoft Outlook
• Human resources
• Recruiting
• Medical receptionist
• Office manager experience
• Instructional design
• HIPAA
• Content management systems
• Classroom experience
• SharePoint
• Filing
• Process improvement
• Statistical analysis
• Care plans
• Motivational interviewing
• Employee Orientation
• AnalyticsEmployee Orientation
• Analytics
Military Service
Branch: United States Navy
Rank: E$
October 1994 to October 1997
Certifications and Licenses
Certified Medical Assistant (AMT)
Present
First Aid Certification
BLS Instructor
Present
RMA
Assessments
Following Directions — Highly Proficient
October 2020
Following multi-step instructions
Full results: Highly Proficient
Electronic Health Records: Best Practices — Highly Proficient September 2020
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Highly Proficient
Medical Terminology — Highly Proficient
December 2019
Understanding and using medical terminology
Full results: Highly Proficient
Medical Billing — Highly Proficient
August 2019
Understanding the procedures and forms used for medical billing. Full results: Highly Proficient
Supervisory Skills: Motivating & Assessing Employees — Highly Proficient July 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Highly Proficient
Protecting patient privacy — Expert
September 2021
Understanding privacy rules and regulations associated with patient records Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate