Laser Technician Customer Service

Nakeyta Wallace

Highly motivated, energetic and willing to learn. Dependable and very

detail oriented. Flexible, willing to work weekends, holidays and evenings. Comfortable working in a fast paced environment in team setting.

Detroit, MI 48228

248-***-****

*********@*****.***

Forge Industrial Sta ng, Livonia — Laser Technician July 2017- PRESENT

● Inspected final products to assess compliance with quality standards and established tolerances.

● Supported production needs by performing routine tasks using standard procedures and equipment.

● Carefully packaged finished products and prepared for shipment.

● Inspected finished products for quality and adherence to customer specifications.

● Prepared reports and technical documentation of day-to-day production processes.

● Maintained organized work area by cleaning and removing hazards.

AcceptanceNow, Livonia— Customer Service Representative November 2020 - August 2021

● Resolved concerns with products or services to help with retention and drive sales.

● Collected customer information and analyzed customer needs to recommend potential products or services.

● Responded to customer calls and emails to answer questions about products and services.

● Maintained and managed customer files and databases.

● Processed 50-75 invoices each week and mailed documentation to clients.

● Answered product and service questions, suggesting other offerings to attract potential customers.

● Recorded account information to open new customer accounts.

● Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.

Neighborhood Service Organization, Det — Peeraid

November 2019 - June 2020

● Monitored residents and made sure they had what they needed

● Listening ear, served food, de-escalate issues.

● Served meals to residents in accordance with established SKILLS

Sales, Customer Service,

E ective approach to

problem solving. Excellent

communication and

listening skills, sharp:

quick learner.

schedules.

● Reported and documented resident changes in consumption or behaviors.

● Worked with clients to improve life choices and maximize benefits of programs.

● Carried out day-to-day duties accurately and efficiently. EDUCATION

Southeastern High, Detroit — Diploma

September- June 2005

Graduate

.

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