Customer Service Cake Decorator

SANDRA ENCARNACAO

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PROFESSIONAL SUMMARY

Talented Cake Decorator with 5 years of experience in baking industry. Dedicated to creating unique and creative designs. Effective communicator, motivated and innovative. Extensive knowledge of baking techniques and raw materials.

SKILLS

Icing Preparation

Cooking Machinery Operation

Conveyor Speed Control

Accurate Scale Operation

Equipment Cleaning

Supply Ordering

Attention to Detail

Cake and Pastry Decoration

Ingredients Measurement

Quality Evaluation

Perceptual Speed

Critical Thinking

Customer Service

Cake Decorating Equipment

Microsoft Office

WORK HISTORY

06/2018 - Current

Cake Decorator/Customer Service

Naugatuck Carvel - Naugatuck, CT

Kept work area safe and sanitized by washing utensils, tools and countertops. Handled phone calls regarding inquiries, cancelled orders and ordering conflicts. Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.

Operated cash register and handled cash, credit card and check transactions. Followed daily opening and closing procedures of brick and mortar bakery location. Provided exemplary customer service to patrons daily in high-volume shopping center location. Designed specialty cakes for custom events including weddings, birthdays and graduations. Prepared special creams and frostings for cakes and other dessert specialties Managed material inventory and ordered new materials when needed Provided exemplary customer service to 3 years patrons daily in high-volume shopping center location Used variety of baking and decorating tools such as mixers, carving tools and confectionery products Accurately packaged and priced each product according to carvel pricing procedures Precisely arranged display cases throughout workday to highlight finished products Disposed of damaged and expired goods to uphold safety standards and provide fresh products Carefully sculpted figurines, decorations and floral designs using fondant icing and hardened sugar Waterbury, CT 06705 203-***-**** ************@*****.*** Recorded and maintained accurate supplies lists for clients' projects Verified accuracy of orders while meeting strict deadlines on producing completed products Maintained sanitary food prep station by following established safety procedures and sanitizing instructions

Weighed, boxed and wrapped bakery products

Handled phone calls regarding inquiries, cancelled orders and ordering conflicts Kept work area safe and sanitized by washing utensils, tools and countertops 08/2011 - 05/2014

Home Health Care Provider

Horizon Homemaker & Companion - Waterbury, CT

Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.

Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Completed household management tasks for clients within private home settings, including companionship and personal care assistance.

Supervised daily activities and provided assistance to staff. Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships. Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.

Cooked tasty, nourishing meals for patients to promote better nutrition Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness

Provided patients with assistance in completing daily tasks, reducing daily burden on family members Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships Developed rapport to create safe and trusting environment for care Maria. 02/2006 - 04/2013

Lab Technician

Precision Appliance Laboratory - Southbury, CT

Read prescriptions or specifications and examined models or impressions to determine design of dental products to be constructed.

Completed detailed models of patients' mouths to create accurate devices. Carried out day-day-day duties accurately and efficiently. Worked flexible hours; night, weekend, and holiday shifts. Maintained energy and enthusiasm in fast-paced environment. Demonstrated respect, friendliness and willingness to help wherever needed. Maintained excellent attendance record, consistently arriving to work on time. Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.

Trained or supervised other dental technicians or dental laboratory bench workers. Tracked collected specimens by initialing, dating and noting times of collection 09/2001 - 10/2006

Retail Department Manager

Linens And Things - Waterbury, CT

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

Communicated with managers of other departments to maintain transparency. Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.

Reconciled daily sales transactions to balance and log day-to-day revenue. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Set, enforced and optimized internal policies to maintain responsiveness to demands. Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness. LANGUAGES

Portuguese Spanish

Creole

Full Professional

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