Customer Service Center Agent
Resume:
JESSICA RIZO
*************@*****.*** 702-***-**** Las Vegas, NV 89121 Online Digital Resume
PROFESSIONAL SUMMARY
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
WORK HISTORY
SITEL Worldwide. Las Vegas, NV CUSTOMER SERVICE 03/2011 - 10/2011
● Rotated merchandise and displays to feature new products and promotions.
● Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
● Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
● Established team priorities, maintained schedules and monitored performance.
Data Exchange Inc. LAS VEGAS, NEVADA THIRD PARTY VERIFIER 01/2011 - 10/2011
● Monitored accounts for signs of fraud and non-payment issues.
● Contacted clients about verifying account information and updated
services, answered questions and resolved concerns to uphold
exceptional customer service standards and promote brand loyalty.
● Keptrecordsofcustomers'chargesandpayments.
● Investigated and evaluated customers for creditworthiness and
potential risk factors. Fatburger. Brea, CA
Shift Leader Manager 02/2008 - 12/2010
● Kept employees operating productively and working on task to meet business and customer needs.
● Trained and mentored new employees to maximize team
SKILLS
● Performance Tracking and Evaluations
● Positive and Constructive Feedback
● ManagingOperationsand Efficiency
● IssueResolution
EDUCATION
University of Phoenix
Tempe, AZ
No Degree: Medical Records
JOHN GLENN HIGH SCHOOL
Norwalk, CA 06/2008
High School Diploma
LANGUAGES
Spanish
Full Professional
performance.
● Excelled in every store position and regularly backed up front-line
staff.
● Exercised composure under pressure and in escalated customer
service scenarios.
AFEX Money Express. Cerritos, CA
Call Center Agent 05/2006 - 11/2010
● Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
● Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
● Adhered to company policies and scripts to consistently achieve call-time and quality standards.
● Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Contact this candidate