Office Manager Employee Relations
Resume:
Shonda Fernandez
*******************@*****.***
WORK EXPERIENCE
Director of Operations
Law Offices of Elizabeth A. Douglas, PLLC January 2020 - April 2020 White Plains, NY
Family / Matrimonial / Civil / Litigation Practice
● Maintain office manual, enforce firm’s policies and procedures
● Reviewing / Drafting Retainers confirming accuracy and ensuring timely completion on all new matters
● Generating task spreadsheet, maintain trial spreadsheet
● Liaison between clients and staff, speaking with judges chambers, judges, OPA, clients, potentially new clients
● A/R meetings, advising on processes for clients with overdue balances, managing/overseeing Bookkeepers, Collections, A/R, A/P
● Maintain relationship with all vendors, ordering of all supplies and managed repairs for the office, negotiated with new vendors on computer software system management, phones, advertising
● Manage day to day operations of firm, supervised support staff, including interns placing ads, interviewing, onboarding/offboarding of all employees, Making offers, training support staff as well as attorneys with our computer systems and office procedures / policies
● Addressing all credit hold issues in light of work deadlines
● Managed Payroll with Bookkeeper, reviewing and approving timesheets, Billing, Time entries for accuracy
● Reviewing/Approving/Tracking employee requested time off, vacation, sick leave, all phases of Human Resources
● Weekly meetings with the owner of the Firm to determine the status of the firm and what changes are needed, managed business functions for the firm
● Conducted employee reviews, raises, bonuses
● Tracked deadline papers due, intake (all incoming mail and documents)
● Employee relations, documenting incidents, resolving any issues that arise with all staff, resolving and implementing steps according to policy and procedures of the Firm
● Assigning work to support staff
● Opening and Closing the Firm daily, Planned holiday parties, office outings and activities
● In charge of Firm’s Security, passwords, user Id, office keys, email and software access
● Tracking/Reviewing staff undone task list, incorrect dockets, past due and open dockets ensuring they are being addressed in a timely manner
● Forecasting/Advising firms partner on financially feasible decisions on the firm’s needs, managing budgets
Office Manager
Wenig Saltiel LLP Brooklyn, NY
August 2018 – March 2019
Real Estate Residential / Commercial / Civil / Litigation Practice
● Manage day to day operations of firm, supervise support staff, including interns placing ads, interviewing, in charge of all phases of onboarding/offboarding of all employees, Making offers, training support staff as well as attorneys with our computer systems and office procedures, conducted training on compliance with NY Law covering Sexually harassment, Harassment, Workplace violence
● Addressing all credit hold issues in light of work deadlines
● Payroll with Bookkeeper, reviewing and approving timesheets, managed Bookkeeper and billing
● Reviewing/Approving/Tracking requested time off
● Maintain office manual, enforce firm’s policies and procedures
● Reviewing / Drafting Retainers confirming accuracy and timely completion on all new matter
● Generating task spreadsheet, maintain trial spreadsheet, tracking Malpractice list
● Liaison between clients and staff, supervising associate attorneys, liaison between attorneys and partners, speaking with judges chambers, judges, OPA, clients, potentially new clients
● A/R meetings, advising on processes for clients with overdue balances, managing/overseeing the process of bookkeepers collecting monies due,
● Maintain relationship with all vendors, overseeing ordering of all supplies and repairs for the office, negotiated with new vendors on computer software system management, phones, advertising
● Monthly partners meetings to determine the status of the firm and what change is needed, managed business functions for the firm
● Conducted employee reviews, raises, bonuses
● Tracked deadline papers due, intake (all incoming mail and documents)
● Employee relations, documenting incidents, resolving any issues that arise with all staff
● Assigning work to support staff, providing case coverage for outside firm’s requesting, Managing papers deadlines with firm’s attorneys
● Firm’s office closing, holiday parties, office outings and activities, firm security
● Tracking/Reviewing staff undone task list, incorrect dockets, past due and open dockets ensuring they are being addressed in a timely manner
● Forecasting/Advising firms partner on financially feasible decisions on the firm’s needs, managing budgets
● Tracking all updated NYS Laws in compliance with but not limited to DHCR, Local laws, DOB, NVCHA, HPD, FDNY, ECB, Section 8
● Confirming clients violations and processing resolutions for the latter accordingly Office Manager
Goldfarb Abrandt Salzman & Kutzin LLP
New York, NY May 2017 – July 2018
Elder Law / Estate Planning / Civil / Litigation Practice Temporary Position
● Manage day to day operations of firm, supervise a staff of 15, implement and enforce firm’s policies and procedures
● Liaison for firms Landlords, Making decisions/recommendations and supervising all maintenance & construction for the firm, liaison with the firm’s IT and security vendor, saving on costs by installing software independently, maintaining all vendors for firms office needs and daily functions
● Managing all bank deposits and disbursement of petty cash & reimbursements
● Recruiting, training and supervising summer interns, and permanent office staff including Jr. Attorneys, managing employee separations, terminations, severance compensation, and exit interviews, handling all phases of onboarding & termination of all employees
● Explained and administered employee benefits, hiring, training & scheduling new employees, managed and conducted employee evaluation, and procedures, provided training to attorneys on conducting performance evaluations, managed all employees related discrimination and unfair practice and grievance proceedings, Handled all phases of HR, Maintained all personnel files
● Prepared, analyzed and maintained accurate operating and capital budgets for the entire firm
● Conducted Audits, made adjustments accordingly to improve firms revenue
● Annually reviews, Making improvement of policies, procedures and practices on all personnel matters
● Implemented human resources strategies by establishing department accountability, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, succession planning, employee relations and retention, compliance, and labor relations, managed employee leaves of absence including FMLA, disability, and workers compensation, child support paperwork, tax levies, distributing paychecks, preparing and calling in payroll
● Review and maintain a thorough benefits package that’s flexible for all employees and affordable for the firm
● Research and implement non-cash methods to benefit employees such as 401k plans and retirement funds.
● Implemented & enforced firm’s policies & procedures in accordance with NYS Employment Laws
● A/P, A/R, supervised all calendars for court appearances, depositions & appointments, bookkeeping, entered timekeeping entries for attorneys & staff, obtain & maintained matter numbers, resolve & answer any/ all issues/questions that may arise from any billing as necessary, received & responded to email & telephone inquiries regarding various aspects of the firm, reviewing budget, invoices & vendor payments, regular staff and administrative meetings, manage/order all office supplies, supervise mail/ copy/ fax/ records including messenger services Director of Operations
NYC Realty Inc.
Queens Village, NY
HR Manager/Bookkeeper January 2011 – February 2017 Real Estate Investment Firm Residential / Commercial
● Drafting / Executing Leases for Residential and Commercial Spaces
● Perform credit & background checks
● Managed bookkeepers, A/R, A/P, tax filings, monthly statements, monthly residential / commercials statements, collection of CAM charges (commercial)
● Managed Human Resources Payroll & Employee Benefits, Requested & Earned Time off, Vacation, Sick leave, raises, bonus, Conducted employee review
● Conducting all interviews for hiring of new staff, onboarding / offboarding
● Implemented Leasing procedures and Managed properties for all residential and commercial spaces ( apartments, condo’s, co-op’s, store fronts etc.)
● Maintain compliance with NYS & City Building Codes, Taxes
● Tracking and complying with all updated NYS, City Laws, Rules and Regulations keeping in compliance with but not limited to DHCR, Local laws, DOB, NVCHA, HPD, FDNY, ECB, Section 8, and Condo and Co-op practices
● Confirming & tracking any/all building violations and processing resolutions for the latter accordingly
● Training all Staff accordingly
● Managed 10 Residential building, 5 Two Family Homes, 2 Commercial Strip Malls ( 8 commercial spaces inside of each mall)
● Managed a combined staff of 25 employees including but not limited to superintendent, administrative staff and property managers
● Maintain relationship with all vendors, Reviewed / Approved orders on any / all supplies needed for repairs of properties ( if applicable )
● Created and implemented companies policy and procedures
● Trained staff on NYS employment Law, Rules and Regulations not limited to Sexual Harassment, Harassment and Violence in the Workplace, kept company in compliance to the latter
● Maintained clients relations, conducted regular site inspections for quality assurance Director of Administration / Office Manger
Law Office of Cindy Sanchez Esq. Brooklyn, NY
December 2005 – January 2011
Landlord Tenant / Personal Injury / Family / Matrimonial Criminal / Union / Bankruptcy / Wills & Estate Planning / Corporate / Civil Litigation
● Handled A/P, A/R, supervised all calendars for court appearances, depositions & appointments, bookkeeping, handled payroll for entire firm, entered timekeeping entries for attorneys & staff, obtain & maintained matter numbers, resolved & answered any/ all issues/questions that arose from any billing as necessary, received & responded to email & telephone inquiries regarding various aspects of the firm, reviewed budget, invoices & vendor payments, negotiated settlement of personal injury cases with insurance companies and opposing law firms, assisted/sat in and prepared clients for depositions, filed paperwork in superior & federal court, prepared cases and paperwork for trials, conducted regular staff and administrative meetings, managed/ordered all office supplies for both locations, supervised mail/ copy/ fax/ records including messenger services, hands on involvement in all aspects of running/maintaining a successful firm
● Liaison for firms landlords, made decisions/recommendations and supervised all maintenance & construction for both locations, served as the liaison with the firm’s IT & security vendor, saving on costs by installing software independently, maintained all vendors for firms office needs and daily functions
● Maintained IOLA & ESCROW bank accounts, reconciled all firms accounts, bank deposits, disbursement of petty cash & reimbursements
● Planned and implemented firms marketing/advertisement
● Recruited, trained and supervised summer interns, and permanent office staff including Jr. Attorneys, managed employee separations, terminations, severance compensation, and exit interviews, handled all phases of onboarding & termination of all employees
● Explained and administered employee benefits, hiring, training & scheduling new employees, managed and conducted employee evaluation process, review of performance evaluation forms and procedures, provided training to attorneys on conducting performance evaluations, managed all employees related discrimination and unfair practice and grievance proceedings, Handled all phases of HR, Maintained all personnel files
● Prepared, analyzed and maintained accurate operating and capital budgets for the entire firm
● Conducted Audits, made adjustments accordingly to improve firms revenue
● Annually reviews, Making recommendations for improvement of policies, procedures and practices on all personnel matters
● Implemented human resources strategies by establishing department accountability, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, succession planning, employee relations and retention, compliance, and labor relations, managed employee leaves of absence including FMLA, disability, and workers compensation, child support paperwork, tax levies, distributing paychecks
● Review and maintain a thorough benefits package that’s flexible for all employees and affordable for the firm
● Research and implement non-cash methods to benefit employees such as 401k plans and retirement funds.
● Implemented & enforced firm’s policies & procedures in accordance with NY Employment Law
● Managed the daily functions of all employees at two firm locations EDUCATION
UDC University of The District of Columbia Washington, DC Bachelors of Science in Psychology, Jun 1997
TECHNOLOGICAL SKILLS
● Time Matters, Time Slips, QuickBooks, PC Law, Amicus Attorney, ProLaw, Yardi, Clio Management, Zoom Video Conferencing, Teams by Google, Leagler
● Westlaw Research, ADP, PAYCHEX
● Microsoft Office Suite, WordPerfect X4, Microsoft Word, Excel, Outlook Mail, Power Point, Google Mail, Google Duo Video Conferencing
● Internet, LexisNexis Research, Social Media Programs
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