Customer Service Employment Specialist
Resume:
Veronica Gomez
***** ************, ** ****, ** **938
Phone: 915-***-****
Email: **********.**@*****.***
Objective
I am seeking employment with a company where I can use my talents and skills to succeed in a stimulating and challenging environment. I am capable of building success of the company while I experience advancement opportunity. Abilities
I am self-motivated, dependable and enjoy working as a team member to accomplish company goals. I have strong
organizational skills with the ability to understand a business needs and plan accordingly. 01/2020
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03/2020
Customer Service Reprensentative, Insurance Policy Processing Clerks Conduent, El Paso, TX
Process applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
04/2018
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09/2019
Employment Specialist, Eligibility Interviewers, Government Programs Manpower Government Solutions, El Paso, TX
My job duties were to work in team environment by performing outreach to Unemployment Insurance claimants who need re-employment. Update workforce records with job referrals provided to claimants. Provide quality job leads available in workforce database that match clients skill set. Work with partners surrounding available programs. Perform inbound support when necessary and direct clients to appropriate department/personnel. I also help with as a Virtual Specialist, help on Job Fairs doing Pre-Screenings for Company, and as well help sending out Texts to locate clients if there already working. I have also worked as an Employment Specialist in other Local Centers. Have good knowledge of the programs we offer not only within Work In Texas but with TWC and Dynamic Solutions.
03/2014
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04/2016
Customer Service, Customer Service Representatives HGS, El Paso, TX
Provided high-level support and conferred with customers by telephone to provide information about our products and services, to take payments, make billing arrangements, discuss any type of issue with the customer about their bill or any other Employment History
type of problem they may have.
06/2012
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01/2014
Customer Service (FED EX), Customer Service Representatives GC Services, El Paso, TX
My job duties were to Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. 06/2007
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05/2012
Customer Service / Billing, Customer Service Representatives Alorica Inc., El Paso, TX
Provided high-level administrative support on customers issues and services. Resolved customers. service and billing complaints by performing activities such as exchanging merchandise, refunding, money, and adjusting bills as well as Tech support on any type of device. Checked to ensure that appropriate changes were made to resolve customers' problems.
02/2006
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04/2007
Customer Service / IT / Billing, Customer Service Representatives Cox Communication, Las Vegas, NV
Conferred with customers by telephone to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints. Kept records of customer inter-actions and transactions, recording details of complaints, and comments, as well as actions taken. Checked to ensure that appropriate changes were made to resolve customers' problems. Determined charges for services requested, collected deposits and payments, and made billing arrangements. Refereed unresolved customer grievances to designated departments for further investigation. Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Compared disputed merchandise with original requisitions and information from invoices, and prepared invoices for returned goods.
10/2003
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12/2005
Customer Service Representative, Customer Service Representatives ACS, El Paso, TX
Provided high-level support and conferred with customers by telephone to provide information about our products and services, to take payments, make billing arrangements, discuss any type of issue with the customer about their bill or any other type of problem they may have. Help customers with any type of tech issues on any device.
05/1999
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09/2003
Customer Service Representative, Customer Service Representatives Bilingual Research Services, El Paso, TX
My job duties were to confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Office General Clerk, Office Clerks, General
Don Chuy's Construction, El Paso, TX
My job duties were to operate office machines, such as photocopiers and scanners, 04/1996
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05/1999
facsimile machines, voice mail systems, and personal computers. Answer telephones, direct calls, and take messages. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Compile, copy, sort, and file records of office activities, business transactions, and other activities. 09/1994
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02/1995
Child Care, Childcare Workers
Alladin Day Care, El Paso, TX
Maintain a safe play environment. Observe and monitor children's play activities. Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Support children's emotional and social development, encouraging understanding of others and positive self-concepts. Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped.
General High School Curriculum
High School Diploma
Mountain View High School, El Paso, TX
3 Years at College or a Technical or Vocational School EPCC, El Paso, TX
Education History
03/2019 Certified Business Service Consultant
TAD Grants
Certifications
Honors
I am a Certified Business Services Consultant. I have excellent Customer Service Skills, at my previous job I was an Employment Specialist, Virtual Specialist, helped in Pre-screening interviews for job placement. Have knowledge in TWC Mainframe, Twist, All Peripheral Devices, Microsoft Works, Excel, Word, Power Point, Microsoft Outlook. I have helped in Job Fairs, travel to other Workforce Solutions Office as an Employment Specialist. I have experienced in General Office Work. I also have experience with Children with Disabilities. I have strong organizational skills with the ability to understand business needs and plans. I enjoy multitasking and I am very fast learner. Available to start work immediately.
Additional Information
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