Customer Service Film
Resume:
Maria Vasquez
Temple, TX *****
Evening Phone: 254-***-****
Email: ***********@*****.***
SUMMARY OF QUALIFICATIONS
● Epic Experience
● Customer experience
● Maintain GE PACs workflows
● Bilingual in Spanish
EXPERIENCE
Baylor Scott & White Health
Radiology Support Services, May 2004- May 2020
● Monitor departmental computer systems, computer operations, distribution of reports and overall daily computer activities for the support of all Scott & White facilities
● Run established reports and prepare them for distribution in accordance with established guidelines.
● Closely work with Contract Services to assist and communicate any issues and bring resolution to them.
● Archive images from CDs in various formats to GE PACs system
● Deleted, merged, placed orders in GE PACS system
● Experience with Epic 2018 Radiant applications
o Placed orders
o Run reports
o Upload CDs using LifeImage workflow
● Maintain legal outside films for customers
o Mail out CDS to patients and facilities
o Collected money for payment of outside CDs
o Uploaded Radiology procedures for patients/legal Film Librarian, December 2001-May 2004
● Perform a variety of functions leading to the processing of x-ray studies for interpretation, eventual filing, and management of x-rays and reports in file for use of Scott & White clinicians in patient care activities
● Accurately apply color codes and bar codes for filing
● Prepare film jackets and file composite in accordance with established departmental guidelines
● Utilize the archival system to promptly and accurately file and retrieve films
● Track films in and outside of department, and generate file reports
● Audit film archives to ensure correct filing practices are being followed and to identify lost or missing records
● Promptly respond to requests for information within established customer service guidelines
● Load and unload film alternators, setup x-ray films for reading radiologists, and copy films
● Perform clerical functions associated with maintaining film library records
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