Customer Service Representative
Resume:
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Home Health Care Provider
Heartfelt, San Antonio, TX
Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Developed rapport to create safe and trusting environment for care.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Monitored progress and documented patient health status changes to keep care team updated.
Maintained positive working relationships with referral sources to promote business services.
2017-11 - 2021-12
Customer Service Representative
United Central Control, San Antonio, TX
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Recorded account information to open new customer accounts.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Updated account information to maintain customer records.
Answered customer telephone calls promptly to avoid on-hold wait times.
Trained new personnel regarding company operations, policies and services.
Sought ways to improve processes and services provided.
Exhibited high energy and professionalism when dealing with clients and staff.
2013-03 - 2016-06
Assembly Line Worker
SignalNet Communication, INC, Wylie, TX
Calibrated equipment to maintain optimal performance.
Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
Boxed, labeled and transported items to support assembly operations.
Assisted quality assurance by inspecting items and removing defective parts.
Removed rough spots to enhance parts alignment and improve finishes.
Conducted quality assurance inspections on finished components and identified issues.
Education
2008-08 - 2009-05
High School Diploma
Mckinney North High School - Mckinney, TX
Interests
Yoga
Swimming
Gardening
Fishing
Camping
Contact
Address
San Antonio, TX, 78204
Phone
******@*****.***
Skills
Problem-Solving
Excellent
Care plan assessment
Excellent
Dependable and Responsible
Excellent
Decision Making
Excellent
Software
Communication Tools
Spreadsheets
Presentation Tools
Computer Programming
Databases
.
Kyla Mora
Customer Service
Contact this candidate