Customer Service Concord
Resume:
Natalie Watkins
Catawba, SC 29704
E-Mail: ********@*****.***
OBJECTIVE Looking for a Full-time position with a company that utilizes my previous work experience, interpersonal skills, and leadership ability and allows me to take advantage of a successful career.
EDUCATION High School Diploma 1999
Strayer University 2018
COMPUTING SKILLS
Microsoft Office, Outlook, Power Point, Word Perfect, Microsoft Word, Adobe Excel
WORK EXPERIENCE Deli Lead- Publix
Concord, NC Nov 2015- April
2022
Responsible for ordering,
closing invoices and filing.
Exceptional customer service
skills and responsible for
resolving customer
complaints and concerns.
Responsible for training.
Assisted in implementing
business/marketing plans.
Marketing Personnel - Sears
April 2002- 2015
●
●Responsible for assisting marketing efforts by supporting and facilitating development and implementation of business/marketing plans.
●Responsible for assisting marketing efforts by supporting and facilitating development and implementation of business/marketing plans.
●Set ads and markdowns through -out the store, also responsible for overhead signing
●Ensure Guest Satisfaction for the Store
● Responsible for resolving customer complaints and concerns
Breakfast Hostess- Hampton Inn
Concord NC Dec 1999- Jan 2001
●Hostess for Breakfast Hours
●Responsible for ordering breakfast supplies
●Coordinating the implementation of the quality standards for Breakfast department
●Ensuring guest satisfaction and resolution of any complaint
●Created unique and appealing menus for guest each day
Accomplishments:
●Increased Sales through providing exceptional customer service
●Solved personnel problems to increase efficiency and stability of operation and to regain customer’s confidence.
●Attained company confidence to be a trusted and loyal employee
REFERENCES Available upon request
Contact this candidate