Medical Billing Customer Service

Paula R. Miller

*** **** ** ** #** AUBURN, WASHINGTON 98002 253-***-****

OBJECTIVE

To seek a position utilizing my computer, customer service and organizational skills to contribute to your company’s success.

CUSTOMER SERVICE SKILLS

Resolved Customer’s problems and offered solutions through research and development

Maintained quality control, researched and identified problems, and analyzed risk assessment to provide workable solutions for customers

Diffused client tension in emergency and stressful environment

Communicated with management and security guards, dealing with emergency situations

OFFICE SKILLS

Typing speed of 60 words per minute

Ten-Key speed of 100 keystrokes per minute

Multiple phone lines

Filing, Faxing, Xerox Copiers, and Advertising

Profit and Loss Records, and Account Reconciliations

EDUCATION

COUNTINUING EDUCATION Auburn, WA June 21-Aug. 21

Course work in Computer applications and basic adult math.

Microsoft 365 PowerPoint Presentations Microsoft 10

Access Excel Spreadsheet Decimals Fractions Money Budgeting

BUSINESS COMPUTER TRAINING INSTITUTE Tukwila, WA Feb. 97-Sept. 97

Certification of Complication

Seven and one-half months (720hrs) of intensive training in professional office applications. Developed proficiency in multiple software applications, bookkeeping principles and terminology, and the importance of such critical professional office behavior as attendance, punctuality, maintenance and confidentiality, and the ability to work independently or in a team –centered environment.

Banner County High School Harrisburg, NE Diploma - 1988

EMPLOYMENT HISTORY

WASHINGTON STATE AGING AND DISABILITY 2014-2022 Renton, WA

Care for elderly or disable individual ADLs daily as needed, provide services such as shopping, medical, bathing, cooking, cleaning, and socializing with the client per the assessment.

AMICABLE HEALTHCARE 2005-2017 SeaTac, WA

Care for elderly or disable individuals, provide for their required ADL’s as needed daily.

ACS/PASC 1997-2005 Kent, WA

Computer Service Center that worked with medical billing statements for patients to help in resolving accounts with medical insurance or self pay accounts. Multiple Phone lines, Clients Programs where used while resolving these issues.

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