Sales Assistant Customer Service
Resume:
CURRICULUM VITAE: N. N. NGIDI
PERSONAL DETAILS
Name - Nkosikhona Nathaniel Ngidi
Contact numbers - 079-***-**** / 072-***-****
E-mail - *********@*****.*** / ***********@*****.***
Residential Address - 9414 Sibanyoni Drive East Park Kagiso 2 1754
Identity number - 910-***-**** 080
Languages which I am fluent in - English, Zulu, Xhosa, Tswana & Xistonga, Sotho
KEY COMPETENCES
Strong communication skills, a strategic thinker, team player, deadline driven and adapts easily to change. Willing to learn, proactive with strong client relationships skills. Self-motivated, honest and developed interpersonal skills.
SECONDARY EDUCATION
Madiba Comprehensive School – Dec 2011
Grade 12 - Matric, South Africa
Subjects completed: English First Language
IsiXhosa Home Language
Mathematics
Life Orientation
Engineering Graphics and Design
Mechanical Technology
Physical Sciences
TERTIARY EDUCATON AND TRAINING
Wescol College
Qualification completed
Fitting and turning N3
Duration Period
1st September 2012 – 31st December 2012
Modules completed
Graphic design N3
Technical Drawing
Technical Mathematics
Technical Science
Fitting and turning
Skills acquired
Welding joints
Cutting using Grinder and oxy acetylene
Assembling and re assembling of house plumbing
Assembling and re assembling of engine
Draining and skimming of all liquids in the car
Reference
69 Flemming st,Krugersdorp west Krugersdorp 1742
Tell 011-***-****
Standard Bank Insurance Services – INSETA Learnership
Qualification completed
- NQF level 4 Certificate in Short Term Insurance
Duration Period
- 03rd October 2014 – 30th September 2015
Modules completed
– Demonstrate knowledge and understanding of house owners
insurance.
-Apply Technical knowledge and understanding to the cover provided under a short term insurance policy.
-Describe standard insurance cover in terms of SASRIA.
-Describe and apply the basic principles of personal income tax.
-Manage own work performance in relation to an organisation’s performance management system.
-Investigate ways of managing financial risk in own lives.
-Interpret basic financial statements.
-Indicate how different needs lead to the development of different financial service products.
-Apply the skills of customer care in a specific work environment
On the job skills/training acquired
Handle incoming and outgoing sales calls in accordance with predetermined schedules, campaigns and targets.
Telephonically guide customers through the product offering, pricing, terms and conditions.
Provide accurate and efficient quotation/s to customers.
Maintain a lead to sale ratio of 30%
Maintain a lead to quote ratio of 40%
Maintain a quote to sale ratio of 45%
Call all leads at least 3 times over 2 days (if client not answering) before closing leads
Start all shifts on time
Work Saturdays when rostered to work
Manage all leads in your inbox (no lead to be older than 5 days)
Log onto Maven each morning, and log off at the end of the shift
Log off the Avaya phone at the end of each shift
Sell at least 3 policies per day
Maintain a 90% QA average on all calls
Accurately and efficiently capture all customer data.
Finalise calls at point of contact, where possible.
Forward accurate policy documents to customers within mandated timeframes.
Deal with all customers in a professional manner in strict accordance with SBIS culture, products and quality standards.
Manage time and workloads to ensure that deadlines and targets are met.
Demonstrate an excellent knowledge of SBIS product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.
Provide customer services in line with quality and performance standards
Build positive customer relations and solve or escalate customer queries and complaints
Gather feedback on customer satisfaction and report to the relevant party
Proactively suggest improvements in customer service and relations where applicable.
Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
Adhere to agreed processes in order to deliver targeted operational results.
Continuously strive to enhance and improve the Human Resources processes.
Represent and market this process internally to peers and clients.
Identify and report on Direct Distribution process issues
Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
Comply with corporate governance policies, procedures and standards.
Operate within agreed mandates.
Align own behavior with the organisation culture and values.
Share and transfer product, process and systems knowledge to colleagues.
Collaborate and work with the Direct Distribution team to deliver required service levels.
Actively participate in the Direct Distribution team to ensure functional balanced scorecard objectives are achieved.
Ensure achievement of own performance objectives.
Actively share information with other team members regarding successes, issues, trends and ideas.
Actively participate in own professional development and career path.
REFERENCES
4 Ellis road, Constantia KLoof Roodepoort 1707
Shaun du Plessis
Standard Bank Insurance Services
Team Supervisor
Tjeka Training matters pty (ltd)
Qualification completed
-Finishing carpentry
Duration Period
1st September 2018 – 31st November
Modules completed
-Safety handling of tools
-Measuring and cutting
-Power tools
-Roofing
Skills acquired
-Making of cabinets and counter tops
-Installing doors and scatting
- Installing ceiling and roof
Reference
327 Jorissen st, Paarldeplaatsc177 IQ, Krugersdorp 1739
Tjeka randfotein 021-***-****
WORK EXPERIENCE
Virgin mobile Edgars Krugerdorp
26th January 2012 – 26th July 2012
Position held - Sales Assistant
DUTIES AND RESPONSIBILITIES SALES AND K.P.I PERFORMANCE
-Serving customers by selling products and meeting customers needs.
-Servicing existing accounts
-Establinshing new accounts
-Planning and organizing daily work schedule
-Optimizing trade factors and revenue.
Reference
Manager
Sean Cetshwayo - 067-***-****
Billion promotions pty (ltd)
The company was bought and rebranded as Crocko Empire pty (ltd)
2nd February 2013 – 31st January 2014
Position held - Sales Assistant
DUTIES AND RESPONSIBILITIES SALES AND K.P.I PERFORMANCE
-Screening reviewing the sales.
-Engaging possible customers and probing
-Contributed in the companies social media marketing and advertising
-Motivating my colleagues
-Spearheaded the sales and organized exhibitions and business trips to other provinces
-Promoted to trainer then later on to assistant team leader all under of six months.
Reference
Manger
Promise Ndlovu
Clearwater Factorie Team with Cotton on South Africa (Pty) Ltd (Cotton On)
01st April 2016 – 31st March 2018
Position held - Sales Assistant
DUTIES AND RESPONSIBILITIES SALES AND K.P.I PERFORMANCE
•To energetically drive and support all company promotions to achieve sales and K.P.I targets • To be aware of company K.P.I targets for sales, multiset, average $ sale and add-on promotional ratios
•To participate in the Cotton On “This is how we do it” sales training program
•To be aware of new products, garments and styles in order to recommend appropriate products to customers and maximize sales
•To be aware of the hourly sales and K.P.I progress of the store during each shift
•Focus on improving your efficiency and productivity when completing assigned tasks • To be aware of company standards and routines relating to refill and store presentation to maximize sales performance, performance will be measured by your contribution to The achievement of sales target Collective team achievement of company K.P.I targets
PROVIDING OUTSTANDING CUSTOMER SATISFACTION
•To maintain exceptional service standards within each zone
•To actively practice the Cotton On zones and sales techniques and look for ways to continually improve performance
•To introduce the ‘add-on’ to every customer that enters the store
•To be aware of and suggest promotional offers to every customer e.g. 2 for $30 offer
•Assist in effectively maximizing the use of marketing programs and initiatives (including in-store promotions, advertising, offers, etc).
•To display a sense of urgency and energy on the sales floor in order to maximise sales
INVENTORY MANAGEMENT
•To maintain awareness of best-selling items
•Participate in ensuring that the refill processes are performed each morning and as required throughout the day
•Is aware of reserve stock and shows initiative to ensure stock levels on the shop floor are always adequate.
•Assist with the managing of transfers and consolidations effectively and according to company policies.
•Complying with all company procedures and effectively manages administration of incoming and outgoing stock.
•Assists with the effective management of lay-bys/holds according to policies
•Effectively manages stock levels on floor.
•Adheres to set procedures for addressing stock issues with stock queries and delivery logs • To assist the Store Manager in ensuring the backroom and offsite storage areas are clean, organized and maintained according to company standard
STORE PRESENTATION AND VISUAL MERCHANDSING
•Actively demonstrates awareness of all company guidelines relating to visual merchandising and store presentation standards as outlined in the VM Directive
•Assists the Store Manager by efficiently and effectively completing all VM Directives, updates, consolidations and markdowns within the set time frame
•Maintains excellent housekeeping standards and completes housekeeping duties in a timely manner
•Adhere to Cotton On standards for folding and hanging stock
•Actively demonstrates awareness of the most efficient refill processes
•Uses initiative in the maintenance of the store’s presentation standards by attending to rubbish or anything affecting the presentation of the store that may have accumulated throughout the shift
•Uses the quiet trade periods to attend to housekeeping, tidying and racking up
•Maintenance issues affecting the presentation of the store and the brand are communicated immediately to the Store Manager and/or Regional Manager
•Personal presentation and grooming standards are high and reflect positively on the brand
Destiny Thomas
Factorie Team with Cotton on South Africa (Pty) Ltd
Store Manager
KLM South Africa
Position held -Back Office Quality Assurance and Sales
1st August 2019 – 31st July 2020
DUTIES AND RESPONSIBILITIES SALES AND K.P.I PERFORMANCE
-Ensuring the staff has been trained to give and uphold the highest quality of service to the clients.
-Conducting surveys regarding customer satisfactory and recommendations.
-Offering discounts and gift cards to engraved clients.
-Facilitating training.
-Was the best sales agent for the three months from September to December
Skills acquired
-Conducting action plans spreadsheets for the staffs training.
-Coming up with new methods to make us more efficient.
Reference
Private bag X1
OR Tambo international airport
1672
Manger
John Leseba
Contact this candidate