Customer Service Insurance Agent
Resume:
FP
F R A N C E R L I S P A Z
***********@*****.***
Hockley, Tx 77447
PROFESSIONAL SUMMARY
Highly experienced warehouse industry professional. Able to efficiently coordinate work and make adjustments based on changing priorities. Excellent customer service and problem-solving abilities. Highly organized multi-tasker skilled at managing communications and maintaining records. Communicates effectively in high-stress situations. Familiar with petrochemical processes, packaging and labeling of products, personnel management, sales and industrial safety.
SKILLS
Process orders Teamwork
Analytical thinking Review documents
Microsoft office skills Bilingual Spanish/English
Shipping and receiving Relay work orders
EXPERIENCE
Data Collector I, Daikin Texas Technology Park, Jan 2022- Current, Waller, Tx
• Keep track of shipments schedules for incoming shipments.
• Update the inbound arrival log daily.
• Do the yard check report daily.
• Enter data into appropriate systems/data bases/files.
• Comparing packing lists to company purchase orders and ensuring that the products in each delivery match the packing list.
• Track and report OSDR ( Over/Short damaged report).
• Updating the product inventory as product are received and added to the inventory by using proprietary software (MAPICS/PKMS).
• Assist supervisors with projects as needed.
• Order and track supplies for department.
Dispatch Coordinator, Igloo Coolers, Aug 2019 Dec 2021, Katy, Tx
•Coordinate daily deliveries by using proprietary software (oracle) to match orders with available equipment (trailers and teams) in order to ensure a faster and the best service.
•Take calls and service request from customers.
•Handle all customer complaints/ concerns same day as received.
•Keep database updated with available drivers, loaders and pullers.
•Track down missing orders and provide quick answers and solutions to logistics coordinators and supervisor.
•Keep updated the load tracker and the yard check report.
•Report to the logistic coordinators if we have any damaged trailer in the yard.
•Ensure all deliveries have proper paperwork before any truck leaves the yard.
•Process orders and print invoices.
•Other duties and responsibilities related to the nature of the job maybe assigned on a temporary or permanent basis as needed.
Valet Parking Supervisor, Lanier Citizens Parking, Oct 2018 Aug 2019, Houston, Tx Provide security /protection functions, patrol lots and garages and enforce parking rules.
•Assisted with car parking duties during busy periods.
•Coordinated parking solutions for various events.
•Maintained accurate data on all parked vehicles.
•Periodically checked vehicles stored in lots.
•Evaluated the performance of each staff member.
•Process a friendly attitude and pleasing personality.
•Excellent customer service, telephone, and coordination skills.
•Efficient at multitasking and completing tasks on time. Insurance Agent, Primerica, May 2016 Oct 2018, Houston, Tx
•Call potential clients to expand their customer base.
•Interview prospective clients to get data about their financial resources and discuss existing coverage.
•Explain the features of various policies.
•Analyze client's current insurance policies and suggest additions or changes.
•Process and record new insurance policies and claims.
•Review, verify and correctly document data, such as age, name, address, and the principal amount and value of the property on insurance applications and policies.
•Customize insurance programs to suit individual clients.
•Handle policy renewals.
•Maintain electronic and paper records.
•Help policyholders settle claims.
Logistics Controller, Pequiven, Jul 2015 May 2016, Maracaibo, Zulia Logistics and personnel controller in routine maintenance to the MVC PLANT II.
•Ensure together with the execution coordination the mobilization of equipment, consumables tools and material, to give conditions to the works that are executed in the plant.
•Maintain control of the hours of the personnel.
•Meet the needs of employees.
•Provide support to the administrative department of the company. EDUCATION
Life insurance license, Insurance Jun 2016
Primerica Houston, Tx
A life insurance license enables you to become a life insurance agent. Life insurance agents sell life insurance policies and annuities and work with clients and beneficiaries to process claims.
Natural Gas Engineer, Engineering Jul 2014
N.E.U Rafael Maria Baralt Maracaibo, Zulia, Venezuela Devise methods to improve oil and gas extraction and production and determine the need for new or modified tool designs. Oversee drilling and offer technical advice.
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