Customer Service Representative
Resume:
Shauntavia Toney
Experienced Customer Service Consultant
Las Vegas, NV 89115
***************@*******.***
Looking for a long term career in customer service. Detail-oriented, upbeat personality, very punctual, can get along with various types of individuals, ensures the job is done properly and efficiently. True team player.
Authorized to work in the US for any employer
Work Experience
Customer Service Agent
Kaptyn - Las Vegas, NV
May 2021 to January 2022
• Inbound/outbound calls
• Scheduling reservations
• Answered emails/texts
• Confirmed payments, refunds, etc.
• Provided assistance to clients
Scheduling Coordinator
Tesla - Las Vegas, NV
September 2020 to April 2021
• Inbound/Outbound calls
• Scheduling solar roof installations
• Sending/Receiving emails with customers, PMs, Ams, etc. Customer Service Representative
Williams-Sonoma, Inc. - Las Vegas, NV
May 2020 to December 2020
• Inbound call center for PB, PK, PT, WE, WE catalog online shopping.
• Entering online orders, returns, replacements, etc. Customer Service Representative
Sykes Enterprises, Incorporated - Las Vegas, NV
October 2019 to February 2020
• Inbound calls for Sony PlayStation Network/Troubleshooting dept.
• Answers general questions.
PBX Operator
The Orleans Hotel and Casino - Las Vegas, NV
January 2019 to November 2019
Inbound phone calls, directing calls to various departments in hotel, switchboard. Customer Service Representative
LogistiCare - Las Vegas, NV
May 2018 to December 2018
Inbound calls, scheduling rides for upcoming doctor appointments. Consultant
Sutherland Global Services - Las Vegas, NV
February 2016 to January 2018
Receiving inbound calls for AT&T and DTV, In the combined billing department. Explaining monthly statements, making changes to account as per customer requests, also transferring customers to different departments within the company as well.
Cashier/Customer Service
Shortline Express Market - Las Vegas, NV
June 2015 to August 2016
• Welcomed customers
• Promptly addressed customer complaints
• Handled returns and exchanges
• Processed cash, check, or credit transactions with accuracy
• Counted cash drawers
• Stocked merchandise
Customer Service Representative
SITEL - Las Vegas, NV
December 2013 to April 2015
• Performed data entry for customer information
• Managed client records
• Performed customer service surveys
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Resolved customer information and complaints
• Handled online orders and credit card transactions Sales Associate
GUESS INC - Las Vegas, NV
September 2012 to April 2013
• Responsible for the sales department
• Provided a quick and exceptional customer experience
• Answered customer questions
• Assisted customers with locating items
• Maximized sales transactions
• Handled returns and exchanges
• Responsible for auditing and organizing the whole store
• Created inventory of products
• Restocked shelves
• Kept store clean
Sales Associate
Polo Ralph Lauren - Las Vegas, NV
July 2011 to December 2011
• Responsible for the sales department
• Conducted credit card transactions through POS System
• Educated customers about clothing
• Completed an average of 5 or more transactions per day
• Assisted with returns
• Responsible for store displays
• Stocked the floor
• Maintained a clean service environment
• Provided pleasant customer service
Education
High school or equivalent
Desert Pines High School - Las Vegas, NV
2000 to 2004
Skills
• Call Center
• Multiline
• PBX
• Customer Service
• Customer Care
• Customer Support
• Multi-line Phone Systems
• Order Entry
• Insurance Verification
• Data Entry
• Microsoft Outlook
• Medical Scheduling
• HIPAA
• Dispatching
• Typing
• Front desk
• Windows
• Account management
• Upselling
• CRM software
• Salesforce
• Google Docs
• Finance (1 year)
• Accounting (1 year)
• QuickBooks
Contact this candidate