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Managing Member Customer Service

Location:
Chandler, AZ
Salary:
10,000 monthly
Posted:
May 17, 2022

Contact this candidate

Resume:

Greg Jarvis

Experienced and High Energy Motivational leader

Chandler, AZ 85225

adq3mz@r.postjobfree.com

+1-805-***-****

Highly motivated and skilled in the digital side of auto dealerships, am very experienced and knowledgable. Skilled at closing, desking and have a very high CSI. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Self Employed Contractor

Greg Jarvis, llc - Chandler, AZ

May 2019 to Present

Doing contract work and gig working during pandemic to earn a living until economy opens back up. Sales Manager/Ecommerce Director

S and R Motors - Hayward, CA

April 2019 to Present

Responsible for desking deals and completing them in Finance. Selling back end and completing Registration. Closing deals for salespeople here at the dealership. Focus on making gross both front and back. Dealership selling 50-75 cars per month. Working with Vauto, Stock wave, Desk Manager, Karpower, Homenet, Webmanager, Dealertrack, CUDL, Edmunds, TrueCar, CarGurus, Craigslist, Facebook, UCS, ADP, Advent, Reynolds and Reynolds, Google Analytics, SEO, SEM, and PPC campaigns. Well rounded in all aspects of the auto industry.

Sales/Finance Manager

Certified Import Auto Sales of Tempe - Tempe, AZ

August 2018 to April 2019

Desking all deals, submit through Dealertrack for approval, Run Credit Bureaus, Close Deals, type all deals in finance, issue TRP's, sell extended service contracts, gap and wheel and tire protections. Responsible for website pricing, making first contact with internet leads. Manage phone calls both incoming and outgoing for highest quality.

Responsible for SEO, SEM and PPM campaigns

Administrate VAuto for Dealership

Manage all 3rd party lead providers CarGurus, TrueCar, Edmunds.com Cars.com, everycarlisted.com and Costco.

Manage Social Media resources as well to include FaceBook, Twitter, googlereviews, dealerrater.com and instagram.

Make sure that all pricing on my pre owned inventory is in the Velocity Sales Zone for quick 45 turn on inventory.

Effective in increasing overall monthly gross profit by 45% over year prior and changed average turn that was 89 days to 45.

Help in making decisions on what vehicles to purchase and pricing that will maximize profit without sacrificing turn

Internet Sales Manager

Chapman BMW on Camelback - Phoenix, AZ

March 2018 to August 2018

Handle incoming leads and phone calls that come in from website, assist customers from cradle to grave in making sale. Highest closing conversion rate in the department at over 18% Internet Sales Manager

Rodeo Ford - Goodyear, AZ

July 2017 to December 2017

Handled all leads via round robin from cradle to grave and provided the highest level of customer service to all guests that I came into contact with at the dealership both online and in person. Managing Member/Owner

Stug Luxury Motorcars - Los Angeles, CA

December 2016 to July 2017

Co Owner of a Los Angeles Based Auto Brokerage Business with partner Kyle Wehba. Brokering of all Makes and models of vehicles in the greater Los Angeles area. Internet Director

Keyes Woodland Hills Hyundai - Woodland Hills, CA

December 2014 to February 2017

Managed 5 Internet managers and handled all aspects of the e-commerce department. Managed all incoming and outgoing recorded calls for training with the crew on how to become more effective in getting customers into the store. Desked all deals for the Internet managers and papered all deals for time efficiency. Helped with creating fleet business to increase overall volume. Store was selling 25 cars per month when I was hired to 150 cars per month when I left. Internet Director

Norm Reeves Oxnard Hyundai - Oxnard, CA

June 2013 to December 2014

Was responsible for 2 sales managers and 2 in the BDC. Managed all incoming and outgoing evaluations and training on sales calling. Desked all deals and help close deals as necessary. Managed the leads through the CRM to make sure we maximized every opportunity for the store. Was responsible for all training in process on leads, lead follow up, closing for appointments, and long term follow up on leads that never came into the store or weren't ready to buy. Took this store from 15 per month when I started to 95 per month when I left the store. Internet Director

Silver Star A.G. LTD - Thousand Oaks, CA

March 2010 to March 2013

Brought the store to an all new level of Production, was responsible for all aspects of E -Commerce. Handled all SEO, SEM and pay per click campaigns. Managed all 5 Internet sales managers, monitored phone calls incoming and outgoing. Desked all of their deals help close deals and made first contact with all sales leads that come through the CRM. Papered and sold product on the finance end of the sale for each of the sales managers. Also managed a four person BDC for all lease retention and follow up of service and sales to maximize all opportunities for the store. Was responsible for meeting with all third party lead vendors. Managed the Costco, True car, USAA and AAA auto Buying Programs. I also managed the lease retention department using Auto Alert. Took the store to over 120 cars per month sold out of the Internet department monthly .

Internet Director

Mercedes Benz of Encino - Encino, CA

March 2007 to March 2010

Brought the store to an all new level of Production, was responsible for all aspects of E -Commerce. Handled all SEO, SEM and pay per click campaigns. Managed all 5 Internet sales managers, monitored phone calls incoming and outgoing. Desked all of their deals help close deals and made first contact with all sales leads that come through the CRM. Papered and sold product on the finance end of the sale for each of the sales managers. Also managed a four person BDC for all lease retention and follow up of service and sales to maximize all opportunities for the store. Was responsible for meeting with all third party lead vendors. Managed the Costco, True car, USAA and AAA auto Buying Programs. I also managed the lease retention department using Auto Alert. Took the store to over 100 cars per month sold out of the Internet department monthly .

Education

Bachelor's in Business

Cal State Northridge - Northridge, CA

September 1979 to August 1984

Diploma

Simi Valley High School

Skills

• CRM tools (10+ years)

• Google Analytics (10+ years)

• Website Development (10+ years)

• Website Design (10+ years)

• Sales Management (10+ years)

• Sales Training (10+ years)

• Sales Closing (10+ years)

• Customer Relationship Management (10+ years)

• Customer Retention (10+ years)

• Team Leader (10+ years)

• Team Building (10+ years)

• SEO (10+ years)

• SEM (10+ years)

• Pay per click advertising campaigns (10+ years)

• Email Marketing (10+ years)

• Lease Retention (10+ years)

• Customer Service

• Up-Selling

• Sales Training (10+ years)

• Sales Support (10+ years)

• Telephone Skills (10+ years)

• Client Relationship Management (10+ years)

• Closing skills (10+ years)

• Management

• Sales Support (10+ years)

• Client Service (10+ years)

• Sales

• Marketing

• Outlook

• Business Development

• English

• Ecommerce

• Ebay

• E Commerce

• E-Commerce

• Digital Marketing

• COM

• Website

• Leadership Experience (10+ years)

• Microsoft Word (10+ years)

• Microsoft Office PowerPoint (10+ years)

• Leadership Experience (10+ years)

• Graphic Design (10+ years)

• Time Management (10+ years)

• Outside Sales (10+ years)

• Fashion

• Customer Service (10+ years)

• Magento

• Payroll (5 years)

• Sales Experience

• Telemarketing

• B2B Sales

• Google AdWords

• Pricing

• Project management

• Social Media Management

• Application Development

• Content Development

• Blogging

• Leadership

• Data management

• Retail sales

• Financial report writing

• Hospitality

• Account management

• Commercial driving

• Public speaking

• Upselling

• Lead generation

• Territory management

• Direct sales

• Instructional design

• Mentoring

• Auto service management

Awards

Yes Campaign Highest Production

December 2012

Most vehicles sold for the year Mercedes Benz western region Certifications and Licenses

Driver's License

Additional Information

I am a positive energy sales manager with a burning desire for success. I have a great deal of experience in sales and in managing sales people with positive re-enforcement. I am a great project manager implementing new ideas and processes to make the team more successful. By thinking big you will be become big!



Contact this candidate