Telephone Interviewer Customer Service
Resume:
Gerald Dean
On call worker at LaSalle College
Philadelphia, PA 19120
*******@*****.***
Work Experience
Telephone Interviewer
Research America - Philadelphia, PA
August 2015 to Present
Interview clients via phone regarding different subject matter polictics, product development, customer service feedback for various utility companies.
On call worker
LaSalle College
2010 to Present
at local school for service front and back of the kitchen duties, baking, prep, grill, sauces, breakfast menu and sandwich area.
Chef
Camp Choconut
2009 to 2010
Duties entail menu planning, ordering, sanitation procedures training, preparation of food managing time off, employee evaluations, for boy's camp in Friend ville Pa., Supervision of 4 people over each season 2 yrs.worked. Designed entire menu soups, casserole, all homemade sauces and gravies .Carving and maintenance of kitchen.
Chef
Baldwin School
2007 to 2009
Duties entail preparation, sanitation, order placing, meal planning and catering cook also meal presentation. Supervisory duties of 6 man crew to provide service for staff and students. Catering, inventory, kitchen sanitation, maintenance off equipment (preventative maintained) also entails job duties.
NCO
Philadelphia, PA
May 2003 to May 2005
collector responsibilities include, collection of delinquent accts. via third party for Bank of America, Verizon, Target, Sprint pcs and other clients, to collect 34,000 dollars in revenue a month. Certified to practice debit collection under FDCPA law to collect for both 1st and 3rd party clients. Inbound call requirements also include 250 calls incoming / outgoing per day. CUSTOMER SERVICE REP
Express Scripts - Horsham, PA
October 2002 to August 2003
Customer service rep handles all account related matters from entry of order to processing claims by pharmacies local and abroad the U.S. This also made necessary to research codes for processing emergency orders as well as drug conflict issues.
SERVICE TECHNICIAN
The Franklin Company - Broomall, PA
June 2001 to June 2001
SERVICE TECHNICIAN
Franklin Company
October 1997 to February 1999
does temporary staffing for various locations in the transportation sector. Sites I have worked start with SEPTA, BOMBARDIER, FAVERLY RAIL, all work in an electro-mechanical position. Everything from wiring of schematics to teaching others to read technical writing and documenting upgrades done on M4 elevated trains on misaiming systems, and HVAC system upgrades and downloading of software. Also large hand starting new service with Amtrak Accela trains on ramp out. 10/05/1997 to 02/04/1999 SERVICE TECHNICIAN
Tech -Aid, Plymouth Meeting, PA
Tech Aid provides staffing for electronic manufacturing for various clients in which an electro-mechanical technician capacity. Mecco a moisture detector manufacture one on the client I have temp to permanent position, building these detectors everything from flow system, tube bending testing, prototyping repair from warranty issues to phone support. I also was assigned on several production line technical line lead position.
Education
Associates in Electronic Engineering
CHI INSTITUTE - Broomall, PA
October 1995
High school diploma or GED
Skills
• Customer support
• Marketing
• Customer service
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