Customer Service Living Manager
Resume:
HOPE DAVIDSON
Baltimore,MD ***06
********@*****.***
PROFESSIONAL PROFILE
Motivated, reliable, and customer-oriented professional offering extensive customer service and administrative experience. Possess strong communication, organizational, and follow-through skills. Able to prioritize projects and maintain attention to detail. Computer literate in Windows and familiar with MS Office Suite (Word, Excel). Experienced in operating multi-line phone systems and can effectively communicate with customers to convey a professional telephone demeanor. Equally effective working independently and within a team. Relevant skills and experience in:
Customer Service Report & Document Preparation Scheduling
Invoicing & Billing Accounts Payable & Receivables Records Management
Complaint Resolution Basic Bookkeeping Data Entry
Time Management Training & Supervision Telephone Support EMPLOYMENT EXPERIENCE
ASSISTED LIVING MANAGER
Pleasant Gardens Corp Baltimore,MD 2015-present
Working with general manager, operations manager and delegating nurse to provide for adequate staffing to meet the residents needs.Assists with orientation of new staff. Monitor and evaluate staff. Report and address changes in residents. Gather and report residents care notes, medication administration. Coordinate care needs of residents with outside suppliers. Assure that the house is clean and in good repair. Reenish groceries and supplies on company account. Help the disabled, chronically I'll and less independent residents with day activities of daily life.
Katzen Eye Group, Towson, MD 2013 – 2014
Medical Biller
● Performed day to day functions associated with billing for office; provided customer service to patients.
● Posted patient payments and reconciled as needed.
● Reviewed staff notes and attained necessary clarifications. Jones Networking, Lutherville, MD (2013)
Administrative Assistant (temporary assignment)
● Answered multi-line phone system and transferred calls to the appropriate staff.
● Scanned all paperwork to be entered in the computer and performed billing related tasks for the Baltimore Harbor Tunnel.
● Resolved lunch payment issue for employees working overtime. The ARC of Baltimore, Inc., Towson, MD 2008 – 2013 Administrative Assistant
● Completed filing for all accounts payable / receivables including changing files every six months for auditors and entering accounts payables data.
● Entered and printed all checks to be mailed, mailed checks, developed / implemented an Excel spreadsheet for paying utilities and property taxes for each home that ARC program residents lived in.
● Oversaw annual Baltimore City Schools internship program; responsible for interviewing, training, and assigning student intern workloads.
Universal Healthcare Placement, Woodlawn, MD 2006 − 2008 Patient Account Representative
● Accountable for posting insurance company payments to patient accounts and researching claim denials.
● Handled customer service calls and spoke to customers regarding their accounts. EDUCATION
High School Diploma, Kenwood High School, Essex, MD Professional Development: Small Business Administration and Management Test College of Technology, Baltimore, MD (formerly Arundel Institute of Technology)
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