Corporate Trainer Experience Designer

TRACY MCLEAN

***** ******** ***** *****, ********* Florida 33569 · 443-***-****

*****************@*****.*** · linkedin.com/in/tracymclean/ Work Summary: Senior level learning and development professional with 15+ years as a corporate trainer/manager/director and 10+ years’ experience as an instructional designer for instructor led, online live and self-paced designs, with experience in both Corporate and Higher Education.

• Provides Leadership in Learning and Development Design, Development and Delivery.

• Provides superior teaching, analytical, and instructional design and development skills and experience.

• Delivers training that ensures learners will obtain the skills necessary to be successful and hold team members accountable.

• Holds direct reports accountable for their performance metrics.

• Demonstrates thought leadership and able to develop and continually improve education offerings and is an initiative-taker.

• Uses the Learning Management System to implement and monitor learning metrics.

• Ability to deliver and display creativity in developing solutions.

• Provides excellence in overall quality to ensure a high level of performance engagement. EXPERIENCE

JULY 2019 – PRESENT

LEARNING EXPERIENCE DESIGNER, BISK EDUCATION

Bisk Learning Experience Design team designs and develops high quality and highly engaging online courses for colleges and universities. My role as Learning Experience Designer is to project manage and work collaboratively with the Program Leaders, Faculty and Subject Matter Experts of the college/university to design and develop quality courses that meet university standards and is designed with the students in mind.

• Designs and Develops online courses using the Canvas Learning Management System.

• Makes instructionally sound design decisions.

• Collaborates with college/university leadership, faculty and subject matter experts.

• Implements courses with the allotted timeframe.

• Consults with the schools to make key design recommendations.

• Use appropriate systems and processes to design and develop high quality training programs.

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NOVEMBER 2015 – MAY 2019

MANAGER, INSTRUCTIONAL DESIGN, MAXIM HEALTHCARE SERVICES Led a team of Instructional Designers that provided high quality and engaging training programs. My main responsibilities included developing, coaching and providing support and leadership to the design team.

• Developed and coached team members to ensure high quality training programs that meets industry standards.

• Prepared feedback for annual training budge based on organizational needs.

• Collaborated with Leadership to ensure proper alignment of Learning and Development goals.

• Proved trainings business impact on reducing retention rates by over 35% during 2017 and again in 2018, despite industry growth.

• Lead the team in designing and developing eLearning on demand training for the sales team that lead to exceeding revenue goals.

• Designed and Developed and Implemented a training programs for several new marketing initiatives.

• Redesigned the New Recruiter Training Program that included workshops, facilitator guides and final exams with a structured ADDIE model. Satisfaction surveys increased by 30%.

JANUARY 2013 – FEBRUARY 2015

DIRECTOR, TRAINING, NEEDLES INC.

Responsible for managing and coordinating all training initiatives related to assuring that our clients have been successfully trained and has implemented their software. I managed and directed a team of remote trainers located throughout the country, that provide consultation, training and implementation to clients. I worked with the leadership team to determine training needs and provided insight from a learning and development perspective. I also worked closely with leadership to determine annual goals and objective and budget requirements.

• Developed strategies and goals for training initiatives that supported company goals.

• Worked closely with remote team to establish training schedule and managerial support.

• Monitored departmental budget and assured that all goals are met/exceeded and within budget.

• Communicated on a regular basis with President/CEO to provide updates and status of goals and budget.

• Fostered effective collaboration and acted as a liaison between the training department and clients and internal departments.

• Provided leadership for training delivery, design and development of Needles training programs.

• Provided training to new employees on the product (legal case management system) and operational processes.

• Acted as a liaison for clients to ensure successful training experience.

• Coordinated contract trainers’ calendar and orchestrated contact and execution of training curriculum.

• Formulated teaching outline and determined instructional methods.

• Developed curriculum using Captivate and maintained/updated training materials.

• Conducted quality control activities including training surveys.

• Researched, identified and implemented new opportunities for supporting training needs and goals.

• Developed the annual training strategy and managed its execution. 3

September 2006 – July 2012

DIRECTOR, TECHNOLOGY TRAINING, ANNE ARUNDEL COMMUNITY COLLEGE I was responsible for managing and directing the continuing education program for Technology Training. My goal was to provide an exceptional learning experience to our students and to provide the most up to date and most effective training, so that students will be able to increase productivity on their jobs and to possibly land new opportunities and/or a promotion! My team was responsible for working with the experts in the IT field to design and develop high quality course for our students. We also researched the industry to stay abreast of the most up to date courses in the field and offered them accordingly. We worked closely with the college operational staff and marketing to develop course schedules for Spring, Summer, Fall and Winter Semester. We interviewed and hired adjunct faculty to assist in the design and development of our courses and to teach our courses in both the traditional classroom and online.

I also worked closely with vendors, infinity work groups, area businesses the community and other departments within the college to ensure that we were offering courses that was a necessity for our community. I anticipated courses required for future semesters and developed the 5-year plans accordingly. I also worked with marketing and areas businesses to do market research to help plan for future course and budgetary requirements.

• Partnered with area businesses to solicit ideas for course offering

• Partnered with area business to solicit students

• Offered courses that met the needs of the community

• Collaborated with college leadership to strategically plan annually

• Monitored and maintained budget for the Technology Training Program

• Wrote grants for the program to support program offerings for the underprivileged in the community.

• Wrote grants for the program to support technology training for the seniors in the community.

• Collaborated with the Dean and college leadership to write a strategic plan for the next 5 years.

• Ran reports to make certain that the program was profitable based on how often courses were offered, enrollments and tuition.

• Lead a team of curriculum developers, program assistants and the Associate Director for eLearning.

• Provided leadership within Continue Education for eLearning course offerings.

• Worked and collaborated with the curriculum developers to ensure that the appropriate courses were offered each semester.

• Provided reporting information to the Dean, to ensure the success of the program each semester.

EDUCATION

MASTER DISTANCE EDUCATION, UNIVERSITY OF MARYLAND GLOBAL COLLEGE BACHELOR’S DEGREE BUSINESS ADMINISTRATION – CONCENTRATION BUSINESS MANAGEMENT, FAYETTEVILLE STATE UNIVERSITY

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