Customer Service Sales Associate
Resume:
SARA
BYNUM
**********@*****.***
Douglasville, GA 30134
Online Digital Resume
Dynamic administrative professional and leader with 20+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising
productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
PROFESSIONAL SUMMARY
Sales Manager of the Year Macy's Sales Associate of the Year Macy's Group Sales Manager Macy's Army Commendation Medal Army Army Achievement Medals Army Global War on Terrorism Expeditionary Medal Army National Defense Service Medal Army
ACCOMPLISHMENTS
JC Penney's - Customer Service Supervisor
Douglasville, GA • 10/2020 - Current
Macy's - Floor Lead
Douglasville, GA • 12/2018 - 05/2021
WORK HISTORY
Coached employees through day-to-day work and
complex problems.
•
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
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Established and updated work schedules to account for changing staff levels and expected workloads.
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Assessed and authenticated customer exchanges, voids and returns.
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Standardized office structures and processes to promote collaboration and increased performance.
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SKILLS
Reporting and Performance
Analysis
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• Staff Coaching and Training
Customer Service
Management
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• Recruitment and Training
• Complex Problem Solving
Report Preparation and
Analysis
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• Quality Assurance
• Coaching and Mentoring
• Decision Making
Handling Customer
Complaints
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Team Management and
Supervision
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• Microsoft Office Suite
• Team Building
Customer Service
Management
•
University of Phoenix
EDUCATION
Arizona City, AZ • 12/2012
Bachelor of Science: Business
Management
Advantage Solution - Retail Sales Merchandiser
Atlanta, GA • 05/2015 - 12/2018
Dillard - Business Manager
Columbia, South Carolina • 02/2013 - 02/2014
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
•
Submitted reports to senior management to aid in
business decision-making and planning.
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Answered product questions with up-to-date knowledge of sales and store promotions.
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Recruited and trained team members, as well as
supported other departments with mentorship.
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Recruited, managed and motivated 30-member retail
team to give every guest positive and memorable
experiences.
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Stocked merchandise, clearly labeling items, and
arranging according to size or color.
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Organized store merchandise racks and displays to
promote and maintain visually appealing environments.
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Ran markdown reports, managed store replenishment
and analyzed buying reports.
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Planned and coordinated product availability for
advertising and promotion purposes.
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Arranged consistent shelves, bins and racks at 33
locations by following established planograms
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• Tracked and recapped key item performance
Verified products appeared at correct locations in proper quantities
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Created, managed and executed business plan and
communicated company vision and objectives to
motivate teams.
•
Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
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Capitalized on industry and marketplace trends to
enhance sales solutions and approaches.
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Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
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Increased sales by 50% by establishing goals, overseeing performance and mentoring staff
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• Spearheaded overhaul of company best practices to Macy's Incorporated - Department Manager
Atlanta, GA • 08/1994 - 12/2010
US Army Reserve - Battalion ATRRS Operator
Huntsville, AL • 08/2008 - 04/2010
significantly increase staff retention rates.
Enhanced and redefined organizational structure to maintain company's competitive edge across territories
•
Provided leadership and supervision to personnel
assigned to Cosmetics, Ladies Shoes, Accessories,
Moderate Sportswear, Men's, Children's, and Furniture Gallery
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• Set sales and created store presentations
Scheduled personnel, resolved customer service issues, motivated staff to meet organizational goals,
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Implemented employee relations training program
strategic planning.
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Analyzed and interpreted store trends to facilitate planning.
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Systematized 1500 units of inventory, improving rate of internal loss prevention by 35%
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Updated policies to reflect changing conditions and maintain optimal safety standards for all employees
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• Ensured training readiness for Battalion
• Increased battalion MOS qualifications
Used coordination and planning skills to achieve results according to schedule.
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Improved operations through consistent hard work and dedication.
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Managed team of 250 employees, overseeing hiring,
training, and professional growth of employees
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