Customer Service Benefit Specialist

Deyxia Pipkins

*************@*****.***

Work Experience

Claims Benefit Specialist

Aspira Connect - Dallas TX

September 2021 to November 2021

• Responded to complex inquiries regarding the Thrift Savings Plan to assist federal employees with achieving their retirement development objectives.

• Handle a high-volume participant phone calls regarding benefits eligibility and premiums payments.

• Instructed active and terminated participants with withdrawal options, processed hardships and loans while also explaining IRS information.

• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each individual needs.

Customer Service Representative

WinCo Foods – Dallas Tx

April 2020 to July 2020

• Provide sales floor work such as welcoming and attending to buyers needs, stocking shelves and taking inventory.

• Answer buyers questions and provide

important on protocol and policies.

• Assist with buyers returns and exchange claims.

Church's Chicken

Customer Service Team Lead - Dallas-Fort Worth, TX March 2019 to August 2019

• Acknowledge customers inquiries and concerns to promptly resolve all concerns.

• Process Payments via Check, Cash and Credit Card transactions.

• Deliver notable customer assistance to all guest and associates.

Education

High school diploma

Justin F Kimball High School - Dallas, TX

August 2014 to May 2018

Skills

Customer Service

Payment Processing

Claims Processing Interpersonal Skills

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