Customer Service Medical Assistant

Location:

East Hartford, CT

Posted:

May 15, 2022

Contact this candidate

Resume:

Michele Goodale

** ********* ** *** * East Hartford CT 06108 860-***-**** ***********@*****.***

OBJECTIVE

Professional & Compassionate individual seeking a Accounts Receivable/Payables position in a corporate or health care facility. I provide outstanding patient and customer services using my current skills, knowledge and training. Always looking for advancement and learning. Looking for a company to grow with.

Degree 2021 Asnuntuck Community College

Phlebotomy technician / Medical Assistant

ASSOCIATES 2016 GOODWIN COLLEGE

· Major: Business Management

· Minor: Accounting

CERTIFICATE 1998 FOX INSTITUTE OF BUSINESS

· Major: Computer Systems Business Operations

LICENSE 1996 EDUCATIONAL TRAINING OF WETHERSFIELD Major: Certified Nurses Aide

MANAGEMENT

· I have professional management skills. I have supervised up to 20 and organized in many different areas.

I am proficient in all Microsoft applications, medical terminology, typing, filing, 10 key punch, quick books, lotus notes, Sage 50, X-Time, CDK, XTIME, Lightyear/Dealer built and very adaptable to all software. LEADERSHIP

· Fundraising Coordinator for CT Roughriders for the past 15 years. Including concession stands at Rentschler Field and Gample, which included scheduling, organizing, and cash control. Leading the AAU group to raise money for their dues as well as uniforms and travel expenses.

· Orienting new CNA’s to the floor.

EXPERIENCE

CNA •HOSPITAL FOR SPECIAL CARE •7/08/19 – 12/31/2021 Provide care under the direction and supervision of a licensed nurse in accordance with hospital policies, procedures, and protocols..Receives report from licensed nurse on assigned patients.Reports pertinent patient information to appropriate team members. Incorporates awareness of age, developmental, cultural, hearing and other special patient needs into care provided for assigned patients. Assist professional staﬀ during emergency situations. Demonstrates competency in use of patient related equipment. Documents in a timely and accurate manner adhering to hospital policies and procedures. Attends and participates in staﬀ meetings. Completes speciﬁc assigned tasks, sets priorities for daily tasks, prioritizes and completes assigned tasks. Assists with maintaining orderliness, cleanliness, and supplies business unit. Assists with equipment maintenance and identiﬁcation of technical equipment problems when they arise and reports any problems to manager or PCC. Transports specimens to laboratory.

ACCOUNT PAYABLE/RECEIVABLE CLERK • GENGRAS MOTOR CARS • 12/17 –02/20 Review, approve and enter 200+ invoices weekly. Intercompany billing by creating spreadsheets in excel, daily deposits and maintaining schedules. Customer service, collections, answering phones, and emails. CERTIFIED NURSES AIDE•MAPLE LEAF MANOR-CHANGES INC. • 6/96 – 7/2019 Attend to 15 psychiatric residents, prepare meals, laundry, supervised medication, and assist with bathing interacting with activities and other activities of daily living. CNA Certified SERVER•SPECTRA/XL CENTER •9/2015 – 3/2019

Seasonal Server for restaurant and suites. Amazing customer service to the 5 suites assigned to me. RECEIVABLE ACCOUNT MANAGER •TRAVELERS• 3/08 – 1/16 Manage up to 150 active accounts including monthly and yearly billing. Customer service, applying and transferring funds through different markets, balancing and reconciling accounts. SKILLS:

CPR Certified

Medical Terminology

Attention to detail

Dependable

Excellent Communication

Excellent Customer Service

Multi tasking

Problem Solving

VOLUNTEER:

Manchester Memorial Hospital – Candy Striper – Emergency Room East Hartford Park & Rec – Coaching Basketball and Soccer all ages Page 2

PROFESSIONAL REFERENCES :

Kariene Rodney - President of CT Roughriders