Operations Supervisor

OBJECTIVE

To obtain an entry-level position with a great company that provides opportunities for growth.

SKILLS

- Customer Service - Data Entry - Project Management

- CPR and First Aid Knowledge - Telecommunications - Employee Management

- Vehicle Equipment Management

WORK EXPERIENCE

IN HOME SUPPORT SERVICES 2017 - 2021

TRADER JOE’S 2017- 2018

SOUTHWEST AIRLINES, BURBANK, CA 1994 - 2015

OPERATIONS SUPERVISOR 2001- 2015 Directed and oversaw the employees of the Operations department. Created employee schedules and processed maintenance requests for various aircraft equipment. Inspected terminals, facilities, and grounds while responding to emergencies or incidents accordingly. Coordinated and monitored airport construction activities and completed special projects as assigned. Responded to numerous requests from the public, airport stakeholders, and governmental regulatory agencies including the FAA and TSA.

OPERATIONS AGENT 1995 –2001 Implemented airfield security measures to ensure a safe operating environment for all personnel. Assisted in responding to aircraft and medical emergencies. Surveyed and managed the airport grounds as well as planned and coordinated airport construction. Coordinated with agencies such as air traffic control, civil engineers, or command posts, to ensure support of airfield management activities. Gracefully navigated through adverse weather conditions, delays, and cancellations.

RAMP AGENT 1994 –1995 Planned, organized, and collaborated with staff to ensure the work is accomplished efficiently and met organizational requirements. Directed activities related to dispatch, routing, or tracking vehicles such as aircrafts. Implemented schedule or policy changes for transportation services.

REFERENCES

DAVID SLACK 951-***-****

Previous Operations Supervisor at Southwest Airlines

PETE SERRANO 818-***-****

Manager of Ramp and Operations at Southwest Airlines

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