Customer Service Assistant Manager
Resume:
Maurice, La. *****
**********@*****.***
ELENCHE TOUSSAINT- WILTZ
OBJECTIVE
I am an exceptionally focused and skilled worker with an outstanding customer satisfaction and safety record. I have a wide array of knowledge in the business and industrial field. I am able to multitask and handle high-pressure situations. I will use my knowledge and skills to successfully complete each job task while working individually or with a team.
SKILLS & ABILITIES
Efficient in WordPerfect, Excel, SAP, and PowerPoint. Have a working knowledge of various research skills. Possess excellent speaking and people-person skills. I am able to work in high volume environments while maintaining quality service.
EXPERIENCE
WILTZ GROUP LLC, LAKE CHARLES, LA.
Nov. 2002- Present
Co-Owner
Responsibilities included but were not limited to:
Managing employees
Accounting & Payroll
Scheduling
Ordering inventory
Interviewing & hiring
Customer interaction and satisfaction
Maintaining a working relationship with all vendors.
FIRST SAFETY, SULPHUR, LA.
June 2012-Aug. 2014
Inspect, test, and evaluate workplace environments, equipment, and practices to ensure that they follow safety standards and government regulations
Prepare written reports on their findings
Design and implement workplace processes and procedures that help protect workers from hazardous work conditions
Evaluate programs on workplace health and safety
Educate employers and workers about workplace safety by preparing and providing training programs
Demonstrate the correct use of safety equipment
Investigate incidents and accidents to identify what caused them and how they might be prevented
Customer interaction and satisfaction
Maintaining a working relationship with all vendors.
LYONDELL BASELL
MARCH 2006- Nov 2012
Security Sergeant
Responsible for training security officers.
Responsible for training officer on use of equipment and emergency procedures.
Responsible for implementing policies and procedures.
Responsible for checking vehicles, plant personnel and visitors of the plant for contraband.
Appointed a leader on my shift and responsible for the implemented policies and procedures.
Responsible for the Homeland Security at facility.
Screen vehicles for drugs, weapons, and alcohol, secure buildings.
Patrol inside and outside perimeters to ensure safety of over 350 employees.
Responsible for Emergency communication such as Mutual Aide, CAER Radio, Site-wide Fire Alarms, and plant switch board.
Screening of all visitors, vendors, and contractors as related to TWIC.
Instrumental in Coast Guard Audits as related to Maritime Laws.
AMERICAN CITADEL
FEB. 2001- SEPT. 2006
Security Sergeant, Basell Chemical Plant
Trained security officers on securing facility.
Checked vehicles thoroughly.
Taught officers to use CAER system in case of plant emergency
FOODMAKER INC.
APRIL 1996- FEB. 2001
Assistant Manager
Exhibited professional manners while providing excellent customer service.
Implemented weekly work schedule for staff.
In charge of training employees on effective safe food handling.
Maintained daily and monthly inventory of food supply.
Responsible for recruiting and hiring employees.
EDUCATION
Ville Platte High June 1979- May 1982
Ville Platte, Louisiana
Penn Foster (Diploma) June 2012- July 2014
Bayou Safety Consulting March 2008- July 2008
Safety Certifications: NCCER FIELD, NCCER SAFETY TECHNOLOGY, OSHA (30 HOURS) GENERAL INDUSTRY, OSHA (10 HOURS), EMERGENCY FIRST RESPONDER.
Columbia Southern University Feb. 2015- Currently attending Associates of Occupational Health and Safety
REFERENCES
REFERENCES AVAILABLE UPON REQUEST
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