Terri Upchurch
Security Officer
313-***-****) (*****************@*****.***) 548 Navahoe St., Detroit, MI 48215 Working for a major casino in the city of Detroit as a security officer for Motor City Casino Hotel for 10 years, prepared me to be able to work in an unpredictable environment. Where I’ve gained a pluther of knowledge and skills; in order to be able to handle, and adapt to a wide variety of hectic situations and problems. As well as, desculating and defusing conflicts, and confrontations with a level head.
Because of all of the extensive training that I had received, and all of my experiences, that I had acquired throughout the years as a Security Officer. I gained confidence in my abilities, I learned a variety of skills and knowledge. Which allowed me to be able to carry out the functions of my duties, tasks, and my responsibilities for day to day operations. I am enthusiastic and energetic, I am willing to go above and beyond the call of duty, to try to ensure, and facilitate the safety and well-being, and protection of others, the company’s assets and liabilities, and myself as well and keeping us all out of harm's way. I am strongly seeking a Security Officer position at your company. If hired, I hope to gain the skills and experience of a lifetime, with the opportunity to learn, grow and develop, so that I can further advance within the company.
Skills
● Ability to take the initiative to take control of a situation.
● Public Speaker/ Effective Communicator.
● Problem Solver.
● Trustworthy.
● Creative.
● Organizational Skills.
● Leadership Skills.
● Active Listener.
● Attention to Detail.
● Flexible - Various Shifts.
● Clear Judgements.
● CCTV’s - surveillance camera monitor / control board panel operator / radio-equipment operator.
● Handcuff Training.
● Defense Training.
● Building Monitor - Checks & Sweeps.
● Currency Handler.
● Escorter/ staff & clients.
● Baggage and property checker.
● Identification & Facial Recognition checker.
● Large and small venue capacity ability to work.
● Reliable.
● Desire to learn.
● Knowledge of Security across various spectrums.
● Ability to provide clear directions and information.
● Enforce company policy, rules and laws.
● Conflict Resolution.
● Report Writer.
● Custom Service Oriented.
● Treatment Team Member.
● Collaboration - Team worker.
● Ability to work Independently.
● Crowd Control.
● Diversity Training.
● Traffic duty detail.
● Casino / club officer.
● Casino / power shift officer.
● Mobile Officer.
● Foot Patrol Officer.
● Dispatcher.
● Open and Close the facility.
Education
● High School Diploma, (East Catholic High School) Det, MI. 1981-1985
● Macomb Community College, (2008-10). Major was Law & Law Enforcement. Credentials & Training
● Concealed Pistol License (CPL) 12-21 to 4-26
● CPR & First Aid Training
● Tips Gaming Training
● Gaming License/ Level 2
● Diversity Training
Awards & Honors
● Employee of the Month - Motor City Casino Hotel
● Security Officer of the Month - Motor City Casino Hotel
● Simply The Best Award - Motor City Casino Hotel - This award is given to employees that display and exemplify outstanding achievements. EXPERIENCE:
Security Officer, Somerset Collection, Troy, MI-(March 2022-Currently)
• Foot Patrol Officer.
• Mobile Patrol Officer.
• Dispatcher.
• First Responder.
• Customer Assist/ Escorts.
• Open & Closer of the facility.
• Investigate and Report Writing.
• Facility Monitor.
Security Officer, Motor City Casino Hotel, Detroit, MI-(2011-2021)
• Foot Patrol Officer.
• Identification Checks.
• Mobile Patrol.
• Escorter/ Staff & Clients.
• Chip Handler.
• Report Writing.
• Crowd Control.
• Sweeps/ Touch Probe.