Front Desk Customer Service
Resume:
Alicia Arnold
Las Vegas, NV *****
*************@*****.***
Accomplished independent business owner with more than 25 years of experience. Solid experience and select strengths in management and team leadership. Unique perspective on ownership through previous experiences.
Authorized to work in the US for any employer Work Experience
Front Desk Manager/Receptionist
Renew Medical Spa - Las Vegas, NV March 2021 to April 2022
Greet patients when arriving, having them fill out the proper paperwork for treatment desired. Managed heavy phone, texts, emails for two doctors. Basic office skills, quick book efficient. Made all appointments, appointment reminders, and follow up calls. Managed all transactions after patient treatments and discussed after care.
Owner
Verona Pizza - Las Vegas, NV November 2019 to January 2021
• Complete daily banking transactions and payroll duties • Developer of restaurant menu and advertising needs • Purchasing all inventory & products
Owner
Arneis Italian Beef and Sausage - Harvey, IL December 2008 to July 2017
• Managed restaurant starting during the year of 1985 until ownership in 2008 • Established relationships and partnered with food venders
• Developed and built restaurant menu and Advertising as necessary
• Hired, trained, and supervised all employees
• Provided all functions as necessary and when needed
Front Desk Receptionist
Jem Medspa - Orland Park, IL March 2012 to January 2016
Greeted clients, provided appropriate forms for clients to fill out for service. Escorted clients to rooms for service. Knowledgeable of all products to answer clients questions. Ordered products. Filing charts and paperwork.
Education
Master of Business Administration in Business Administration
University of Chicago - Chicago, IL
August 1991 to May 1993
Bachelor of Business Administration in Business Administration
University of Chicago - Chicago, IL
August 1987 to May 1991
High School Diploma in Business
Mount Assisi Academy - Lemont, IL
August 1984 to June 1987 Skills
• Managed and trained up to 30 plus employees
• Provide elite customer service and satisfaction
• Ability to resolve escalated problems, potential risks, and conflicts • Capability to market products to promote new businesses ventures • Budgeting
• Interviewing
• Supervising Experience
• Payroll
• Leadership
• Event Planning
• Human Resources
• Office Management
• Employee Orientation
• Strategic Planning
• Bookkeeping
• Project Management
• Human Resources Management
• Team Management
• Accounts Receivable
• Recruiting
• Financial Report Writing
• English
• Purchasing
• Accounting
• Tax Experience
• Merchandising
• Pricing
• Conflict Management
• Accounts Payable
• Workers' Compensation
• Account Reconciliation
• Operations Management
• Negotiation
• Auditing
• Bank Reconciliation
• General Ledger Accounting
• General Ledger Reconciliation • Journal Entries
• Profit & Loss
• QuickBooks
• Customer service
• Food industry
• Management
• Cash management
• Restaurant experience
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