Coordinator Customer Service
Resume:
M. Therese Maisano
**********@*****.***
Accomplishments:
Efficiently aligned closing agents and attorneys to provide marketable loans from a bankrupt
correspondent lender resulting in a salable portfolio for a major lender.
Instrumental in planning a retail and wholesale branch grand opening, resulting in increased
revenue for each office.
Implemented a conditional loan commitment procedure that expedited broker notification process
by 70%.
Experience:
Intercontinental Capital Group, Inc.
Remote FHA Direct Endorsement Underwriter 2021- 2022
Underwrote Conventional and FHA products in Encompass. Consulted Underwriting management
on suspended and denied files.
Reviewed and cleared all conditions prior to settlement.
JPMorgan Chase
Tech Ops Analyst 2018 - 2021
Supported all lines of residential lending business with technical mortgage software issues.
Submitted data fixes and management escalations to 2nd level technical triage unit to meet
Service Level Agreement.
Organized the recent mortgage sales training and testing materials for new hire loan level agents.
Coached Sales and Underwriting Staff on pulling credit reports, ordering mortgage insurance,
structuring files and getting debt ratios to properly align in system and on AUS.
Security National Mortgage Company
Remote FHA Direct Endorsement Underwriter 2016 - 2017
Encompass pipeline consisted of Conventional, FL MCC, FHA and FHA manual loans.
Discussed counter offers, suspended and denied applications with Management and Sales.
Cleared mandated stipulations and finalized loans for pre closing and funding status.
VanDyk Mortgage Corporation
Remote FHA Direct Endorsement Underwriter 2015 - 2016
Underwrote Conventional, FL Bond, FHA and FHA manual underwrite products in Encompass.
Reviewed counter offers, suspended and denied loan submissions with Sales and Processing.
Cleared final conditions and prepared loans for pre closing and funding staff.
Stewart Home Lending
Senior Quality Assurance Analyst 2014 - 2015
Audited delinquent and foreclosed FHA files to determine the validity of filing a HUD claim.
Reviewed Junior Quality Control Analyst files to ensure loan eligibility metrics were addressed
prior to final Department of Justice submission for evaluation.
JP Morgan Chase
Retail Underwriter 2011 - 2013
$650,000 Lending Authority, underwrote and cleared files for funding on various mortgage
products.
Promoted to the Affinity team for achieving record closings and superior customer service .
Remedied unsalable funded loans from a bankrupt correspondent resulting in profits.
As the Southeast Pricing Coordinator, managed the regions pricing desk within set time
constraints and advised Sales and Management of daily and mid-day market changes.
Bank of America
Home Service Specialist II 2009 - 2011
Processed and underwrote FHA streamlines, including the specialty program, Making Home
Affordable (MHA) and full documentation conventional and government files.
Ensured pricing, compliance and overlays met employer guidelines and investor eligibility.
Communicated with borrowers and vendors to obtain accurate documentation to expedite timely
closings.
First Franklin (Subsidiary of Merrill Lynch)
Senior Processor 2006 - 2007
Underwrote, processed and signed off on conventional underwriting conditions while
maintaining clear monthly audits and compliance requirements.
Coordinated loan closings while accommodating Borrowers and Brokers time lines.
Mentored new hire Account Executives on processing and settlement procedures.
Consistently exceeded monthly production metrics and established customer service standards.
Fremont Investment & Loan
Senior Underwriter 2003 - 2006
$450,000 Signing Authority, assisted underwriting and processing staff with investor
requirements and loan structuring. Kept sales aware of file status from submission to closing.
Elected by Senior Management to represent the Tampa Center at the Corporate Management
Development Program.
Ran daily, weekly and monthly sales production reports for senior management.
Reviewed and submitted all management and sales staff expense reports to corporate. Organized
the annual golf event and regional sales meetings.
Assisted in Account Manager, Appraisal Review Coordinator and Closer/Funder functions to
assist overflow production. Coordinated new hire onboarding orientation.
Credentials:
Florida Real Estate License
FHA Direct Endorsement Certification
NMLS #518659
Education:
St Petersburg College, AA Communications/Journalism
Southeastern Academy, Travel Industry
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