Keshia Charmant

Customer Support

Marietta, GA **064

adq1tg@r.postjobfree.com

+1-470-***-****

Talented Customer Support Representative with expansive knowledge of creative problem solving, insurance claims process, and ensuring customer satisfaction. Energetic team player but equally capable of working independently. Dedicated to every task and project presented with quick learning ability and excellent speaking and listening skills. Pursuing relevant and challenging positions. Authorized to work in the US for any employer

Work Experience

Customer Care Advisor

Morely Company - Saginaw, MI

September 2021 to Present

• Computer and Microsoft Office proficiency

• Ability to analyze detailed information and draw reasonable conclusions

• Excellent verbal and written communication skills

• Research, Process, and Resolve customer questions

• Handle inbound calls

• Make outbound phone calls to client customers

• Computer navigation skills

Social Media Manager

Autumn's Corner Store - Atlanta, GA

November 2020 to Present

• Create monthly schedule on what is to be posted on all platforms

• Post current customer service information

• Proof read calendar with customers

• Reply to emails and direct messages

• Design or create page identity

Customer Service

SP Plus Parking Corporation - Atlanta, GA

April 2018 to October 2019

• Count down bank of the night and entire day

• Monitor parking lot

• Supervise Valet team members

• Assist guest to vehicle

• Park and identify car

• Receive accurate amount for parking

• Organize and file paper work

Claims Representative

State Farm Ashford-Dunwoody Operations Center - Atlanta, GA September 2015 to September 2017

· Communicate by phone and Internet reporting

· Data entry

· Handle a large volume of calls in a collaborative team setting

· Use of multiple software

· Trainer

· Explained car and fire policies and procedures to clients based on their needs. Data entry

The Cheesecake Factory - Novi, MI

August 2013 to July 2015

• Communicate by phone and Internet reporting

• Data entry

• Handle a large volume of calls in a collaborative team setting

• Use of multiple software

• Trainer

• Collaboration with Managers to properly asses wait times Hostess The Cheesecake Factory Novi, MI August 2013 - July 2015 Data entry

Wellstar Hospital - Marietta, GA

August 2010 to April 2013

• Control restaurant seating flow

• Helped resolve guest problems by remaining positive, friendly and respectful.

• Data entry

• Trainer

• Refresh knowledge on policies to assure proper protocol Ultrasound Assistant Wellstar Hospital Marietta, GA August 2010 - April 2013 IV Therapy Assistant

Wellstar Hospital - Marietta, GA

November 2009 to August 2010

• Pinpoint Doctor's orders per patient files

• Demonstrate positive communication with verbal and listening skills

• Help technologists and nurses with patient transporting, room transfer, and patient turnover,

• Medical instrument cleaning

• Assist with inventory.

• Hospital software proficient

• Greeted patients and offered them assistance where possible.

• Assisted patients in understanding the procedure and their available options IV Therapy Assistant Wellstar Hospital Marietta, GA November 2009 - August 2010 Sales Associate

Walgreens - Marietta, GA

September 2006 to November 2009

• Stay attentive to patient and co worker needs

• Maintain hospital's inventory of pumps

• Provide basic tech support to hospital pumps

• Answer urgent phone call

• Trouble shoot pumps

• Evaluated the customers' needs and provided service options to meet their requirements.

• Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting schedules.

Sales Associate Walgreens Marietta, GA September 2006 - November 2009 Education

High school or equivalent

Oakland Community College - Farmington Hills, MI

Chattahoochee Community College - Marietta, GA

Columbus State UniversityColumbus Georgia

Skills

• Bilingual

• Customer Service

• Credit Union

• Call Center

• CSR

• Microsoft Word

• Typing

• Hospital Experience

• Help Desk

• Technical Support

• Host/Hostess

• Desktop Support

• Troubleshooting

• Microsoft Windows

• Microsoft Office

• Organizational Skills

Certifications and Licenses

Driver's License

Assessments

Attention to detail — Highly Proficient

July 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Work style: Reliability — Highly Proficient

August 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient

Call center customer service — Proficient

July 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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