Alicia Trice

Call Center Representative/ Customer Service Rep.

Saint Paul, MN 55124

adq1rw@r.postjobfree.com

312-***-****

Summary

Self-motivated, organized, customer service professional willing and able to represent your company in the most efficient and productive way.

Work Experience

PICS home care

Home Care Rep.

December 2020 -current

• Attentively look after child with disabilities

• Assist with grooming, toileting, and food preparation.

• Accommodation for sensory and psychological development.

• Use of emotional regulation tactics and emotional empathy. Alorica Customer Care

Call Center CVS customer care Rep.

December 2018 – Sept 2019

• Greet and follow consultative call flow

• Complete Orders upon request

• Consult with patients about their coverage

• Submitted resolutions to claim disputes individually

• Contacted other departments and completed transfers per member request. Wells Fargo Retirement Services

Call Center Pension Rep.

February 2017 to June 2018

• Process request for information updates from our participants

• Answer incoming calls from participants

• Answer question regarding participant accounts

• Assist with online account access

• Process customer complaints

Hertz

Customer Service Rep.

January 2015 to April 2016

• Greet customers upon arrival

• Assist with customer check in for reservations

• Offer upgrade opportunities

• Present features and benefits of service and each automobile

• Process payment and Driver qualifications

Barrio Restaurant

Hostess & Wait Assistant.

September 2014 to February 2015

• Greeted guest in a kind and professional. manner

• Served in distribute food to guest efficiently and correctly

• Provided knowledge to guest about dishes

• Maintained clean tables and work stations throughout entire shift. MSP Airport

Hold Server & Hostess

January 2014 to September 2014

• Politely greeted customers.

• Served orders efficient and correctly.

• Insured correct processing of orders.

• Maintained cleanliness throughout service area.

Education

Minnesota State University Mankato

General coursework

2008-2010

Edison High School

High School Diploma

2008

Skills

Customer Service, Call Center, Bilingual, Microsoft Office and POS system training. DBT and de- escalation tactics.

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