Manufacturing Service Customer
Resume:
Hector Giron
Sunnyvale, CA *****
************@******.***
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking a new start a very fast learner. Ambitious, career-focused jobseeker, anxious to obtain an entry-level laborer position to help launch career while achieving company goals.
Authorized to work in the US for any employer
Work Experience
Assistant Store Manager
MFM Seafood INC - Berkeley, CA
April 2016 to Present
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Prepared and placed seafood cuts and products in display counter to appeal to customers.
• Provided detailed information to customers about available seafood products and self-service items.
• Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Interacted with customers to foster loyalty and satisfaction.
• Created hospitable shopping experience by merchandising and stocking products and specialty items.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
• Submitted reports to senior management to aid in business decision-making and planning.
• Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
• Created clean and inviting appearance for fresh seafood cases to encourage sales.
• Wrapped, weighed, labeled and priced cuts of seafood.
• Trained team members on proper ways to cut variety of fish to eliminate waste from incorrect cutting.
• Effectively supervised staff of 7 personnel by implementing company policies, protocols, work rules and disciplinary action.
Education
Berkeley Adult School - Berkeley, CA
Skills
• Supervising experience (4 years)
• Assistant manager experience (4 years)
• Heavy lifting (5 years)
• Hand tools (7 years)
• Handyman experience (3 years)
• Maintenance (2 years)
• Painting (1 year)
• Power tools (3 years)
• Gardening (3 years)
• Groundskeeping (4 years)
• Landscape maintenance (4 years)
• Mowing
• Lawn care
• Tree trimming
Languages
• Spanish - Fluent
• English - Expert
Additional Information
• References upon request.
Contact this candidate