Residential Advisor Customer Service
Resume:
Brittany Ulmer
Mobile, AL *****
*********@*****.***
Objective: My objective is to obtain a position of employment where I can utilize my current skills as well as develop them where needed. I would like a position where I can feel like I'm adding something more to the establishment or business. I prefer that the position allows me a chance to see where my contributions help the establishment or business continue to grow as well as produce quality products or offer quality services for keeping everyone involved pleased. Qualifications: I have total years of customer service experience. I have 23 months of working in juvenile detention open and closed settings. I have 14 months of combined experience with FDLE at Century Correctional Institution, and Blackwater Correctional Facility and i am currently employed at Baldwin County Corrections Center. I have held jobs in law enforcement customer and i was also in the military. I have worked in many environments which I have had to employ my customer service skills.
Education: I graduated from Baldwin County High School. I currently have 70 college credits towards my associate's degree in criminal justice from Faulkner State Community College now Coastal Alabama Community College. I have 562 credit hours accounted for at George Stone criminal justice Training Center as well as my FDLE certification. Employment History
Baldwin County Corrections Center
POC: Willie Walker
From: 08/2018-
Title: Corrections Officer
Responsibilities: As a corrections officer my duties include but are not limited to maintaining care custody control and accountability of all inmates in my assigned area. I also escorted inmates to and from different areas of the jail. I performed pat and strip search I also served meals and assisted with codes as necessary.
State of Alabama ABC Board
POC: Letecia Dearmon
From: 9/2016-8/2018
Title: Sales Associate 1
Responsibilities: As a sales associate 1 my responsibilities included but are not limited to providing customer service cleaning stocking shelves processing cash debit credit and check transactions at POS terminal. I am also responsible for making shrink or inventory lost little to none. I also have the responsibility of keeping an accurate cash accountability after the days sales.
Baldwin County Commission
(Residential Wilderness Program)
POC: Andrea Rider
From: 9/2014-8/2016
Reason for leaving: Job ended, facility was taken over by a private company. Title: Residential Advisor I
Responsibilities: As a residential advisor one my primary responsibilities included but we're not limited to the care custody and control of up to 10 juvenile offenders at any given time. I was responsible for billing Medicaid on each individual juvenile for BLS (basic living skills) I made sure they stuck to the schedule assigned to them by the director from wake up to shower time I escorted them to events such as car washes and other volunteer projects (Veterans Home nursing home, pantry)Etc
Walmart 904/2739
Foley/Bay Minette
POC: Michelle Fitz
From: 4/2013-9/2014
Title: Cashier/Deli Sales Associate
Reason For Leaving: working for this company did not provide sufficient means of support for my family and at the time I was a single parent and they were consistently cutting my hours. Responsibilities: As a deli sales associate my primary job was customer service. I was also responsible for filling up the bulk meat case and making sure the hot bar was full and up to temperature. I was responsible for rotating stop using fifo (first in first out). As a cashier I had the responsibility of providing customer service, I processed debit credit and cash transactions and assisted customers with whatever they needed to make sure that their shopping trip was complete.
Subway
POC: Tammy Hayles 251-***-****
From:8/2012-4/2013
Title: Cashier
Reason For Leaving: I was passed up for promotion twice due to the manager being related to the young lady who was promoted even though she had less experience. Responsibilities: As a cashier at Subway my responsibilities included but we're not limited to providing customer service baking bread making sandwiches to order her request cleaning the store as well as cash accountability at the end of the night. Brett Robinson Security
POC: Jeremy Lee
From: 5/2012-9/2012
Title: Security Officer
Reason For Leaving: job was seasonal
Responsibilities: as a security officer my job was to secure the premises of the area in which I was assigned or working I was responsible for making sure no one from the beach that wasn't staying in the condos was on the property.
Professional References
Detrick Riley
State of Alabama Department of Corrections
Shayla Tolliver
State of Alabama Department of Revenue
Katina Nye
State of Alabama Alcoholic Beverage Control Board
Kevin Curry
Baldwin County Commission ( Juvenile Detention Center) 251-***-****
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