Kathleen S. Painter

**** ** ** ****

Deland, FL *2720

850-***-**** (Cellular)

To Whom It May Concern:

A high-performing team is an essential part of your company’s success. When adding to your team, you need professionals whose experience and record prove they will be successful.

I believe you will agree that my qualifications, highlighted in the enclosed resume, amply demonstrates that I have the drive, track record of results, and experience that can contribute to your company’s success.

Specifically, I would bring to your company:

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Extensive experience with customer service, teamwork, organizational skills, time management, communication skills, public speaking, office management, policy development, insurance, payroll, employee attendance, employee benefits, inventory, independent research, public inquiry responses, reports and data collection, data entry, employee service awards, purchasing, supervising, employee performance reviews, new hires, terminations, disciplinary actions, facilitation of training, invoicing, accounts receivable, accounts payable, and

●

I am experienced with processing biweekly, monthly, and supplemental payrolls; providing administrative and program expertise and support; ensuring Human Resources and payroll data and program integrity of the various systems for the State of Florida (Kronos, People First, and SAMAS/FLAIR); various reporting related to Human Resource programs, including payroll, employment, payroll budget, and program areas such as Workers’ Compensation and Unemployment Compensation; providing customer service for employee insurance, 401k, attendance and leave, payroll, and other benefits and human resources policies; management of new hire processing, employment terminations, promotions and any changes in employment status; management of the group insurance and 401k: new participants, terminations, amendments and; management of public records requests as well as employment and salary verification; and

●

I am also experienced with various computer applications, researching and updating information in various government systems, and have face-to-face experience with frustrated and emotional clients in a hectic public setting: explaining procedures and responding to inquiries, and I have

●

Experience with utilizing the following computer applications/software: Microsoft products (Word, Excel, Access, Works, Binder, Outlook, PowerPoint, and Photo Editor) Lotus products (Lotus Notes, 123, Approach, WordPro, Organizer, ScreenCam), Corel products (Word Perfect, Quattro Pro, Presentations, and Photo House), People First (State of Florida HRIS), Quicken, Peachtree Accounting, Kronos, and Internet.

May we meet to discuss the value I would add to your team?

Sincerely,

Kathleen S. Painter

Enclosure

KATHLEEN PAINTER

DeLand, FL 32720

850-***-**** (Cellular), E-mail: adq1d9@r.postjobfree.com

Office Administration

Human Resource - General Accounting Management - Budgeting - Purchasing

Supervisor:

Administered employee performance reviews, new hires, terminations, and disciplinary actions.

Human Resource Manager - Seventeen Years:

Employee benefits, compensation programs, human resource laws, recruitment, and legal research.

Knowledge

Florida Retirement System

Americans with Disabilities Act

Florida Career Services

Recruitment & Selection

Senior Management Service

Florida Select Exempt Service

Workers’ Compensation

Florida Statutes

Florida Administrative Code

Family and Medical Leave Act

Federal Fair Housing Amend. Act

Florida Lottery Comparable Service

FL State Employee Charitable Campaign

Sales and Customer Service

Unemployment Compensation

Qualifications

Accounts Receivable/Payable

Correspondence and Manuals

Develop Personnel Policies

Employee Awards Program

Attendance and Leave

Confidentiality

EEO Reporting

Fiscal Adults

Classification Actions

Disciplinary Actions

New Employee Orientation

Insurance/Payroll Processing

Purchasing

Wage Garnishments

Rate/Travel

Face to face customer service

Monitoring/Reporting Systems

Out of State Income Tax

Salary Studies/Surveys

Overpayment Recovery

Employee Records

Employee Statistical Reports

Insurance/Payroll Research

Special Projects/Events

Data Entry

Receptionist

Call Center

Administrative Assistant

Skills/Computer Applications

Information Technology Liaison/Web Application

Microsoft Office: Word, Excel, Access, Works, Binder, Outlook, PowerPoint, and VISIO

Lotus: Notes, 123, Approach, WordPro, Organizer, and ScreenCam

Corel: Word Perfect, Quattro Pro, Presentations, and Photo House

Quicken, Peachtree Accounting, Internet, Impromptu, Book Binder, Photo Editor, and SAMAS/FLAIR

Professional Experience

State of Florida Retirement System (Human Resource/Office Administration)

08/1988 - 06/2009

Florida Lottery 08/88 – 10/97

Bay County Health Department

04/09 – 06/09

Attorney General’s Office 10/97 - 02/09

Gulf Coast Community College 03/09-04/09

Children & Families 12/13 – 09/2022

Department of Revenue 09/2022 - Present

Kathleen's Administrative Services (Bookkeeping, Accounting Services)

And

12/2013 - Present

Rental Property Management

05/1991 – 03/2010

Education

United College

Tallahassee, Florida

Office Management Certificate

01/1987 - 12/1987

Warren High School

Vincent, Ohio

General Studies

08/1979 - 05/1982

FSU Center for Prof. Dev.

Tallahassee, Florida

Supervisory Certificate

04/2000

DETAILED WORK EXPERIENCE

Department of Revenue – Tallahassee, FL

Human Resource Consultant

Attendance and Leave -

Responsible processing employee Sick Leave Pool, Sick Leave Donation, and assist with customer inquiries concerning their leave benefits.

Department of Children and Families – Tallahassee, FL

December 2013 – Present

Personnel Technician III

Leave Management - Responsible processing employee Sick Leave Donation, Family Medical Leave Act, Family Supportive Work Program request, and Workers’ Compensation. Payroll - Review payroll for biweekly, supplemental, CJIP, and manual payrolls in accordance with appropriate rules and statutes. Process Unemployment Wage statements, leave without pay, and recovery of overpayments. Knowledge of State of Florida Administrative Rules, Florida Statutes as well as agency procedures relating to personnel issues.

Department of Health - Panama City FL

May 2009 - June 2009

Senior Clerk

Human Resource and Pharmaceutical administrative support for the Bay County Health department. Answer inquiries and obtain information for the general public and employees. Provide information regarding programs at establishment, location of departments, offices, and employees within organization. Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments. Receive payment and record receipts for services. Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Hear and resolve complaints. File and maintain records. Transmit information or documents to customers, using computer, mail, or facsimile machine. Reason for leaving family emergency/relocation.

Gulf Coast Community College/Health Science Division - Panama City FL

March 2009 - May 2009

Administrative Assistant

Created and maintained complex Microsoft Word, Excel correspondence and documents and Access Databases for the Health Science Nursing and Respiratory programs for accreditation records and reports. Distribute non-acceptance letters and acceptance packets and letters to program students and track responses. Track program requirements and to create visual graphic analysis of course and instructional evaluations for all program courses and faculty members. Manage two of the six program and office supply budgets, obtain quotes and prepare purchase and check requisitions and petty cash reimbursements. Finalize level one background checks on all accepted students. Interview office visitors and answer questions regarding the programs the student is inquiring about and direct them appropriately.

Attorney General/General Civil Division - Tallahassee FL

March 2007 - February 2009

Senior Management Analyst II

Administer independent research and preparation of responses to public inquiries (written and verbal) directed to the General Civil Litigation Division and/or the Office of the Attorney General (OAG). Develop, maintain, and prepare reports and data collection utilizing spreadsheets and database applications. Work independently and multitask. Coordinate human resources, financial, approved travel arrangements, scheduled meetings and conference calls, handled expense reports, and general service aspects for the division which employed approximately 400 staff.

Attorney General/Administrative Services, Personnel - Tallahassee FL

August 2002 - February 2007

Senior Personnel Manager

Administer compensation, benefits, payroll, and attendance and leave issues, and personnel data which assist in the administration of the compensation program with salary surveys, market studies. Recommend, develop and maintain monitoring and reporting systems; perform quality control reviews and audits of HR Information Systems and Payroll Administration. Administer programs including but not limited to Unemployment Compensation, and Workers' Compensation, and wage garnishments for approximately 900 agency employees statewide. Supervise; conduct performance reviews, hire, and conduct disciplinary actions as applicable for five employees. Respond to employee/public questions and inquiries; coordinates/oversees special projects; and human resource compliance, and other personnel related work assignments as needed.

Attorney General/Administrative Services, Personnel - Tallahassee FL

October 1997 - August 2002

Personnel Technician III

Process transactions for the biweekly, supplemental, CJIP, and manual payrolls in accordance with appropriate rules and statutes. Assist with preparation and processing of Unemployment Notice of Claims, Determinations, and invoices. Responsible for Department of Revenue New Hire reporting, out of state income tax reporting, leave without pay tracking, recovery of overpayments, employment verifications, wage statements, employee service awards, special employee programs such as Florida State Employee Charitable Campaign, and the distribution of specialized internal reports relating to employee statistics. Administer and coordinate parking contracts for the agency.

Florida Lottery/Human Resource Services - Tallahassee FL

February 1997 - October 1997

Human Resource Services Analyst

Responsible for administering the Florida Lottery's attendance and leave, overpayments, agency Sick Leave Pool, and Heartship program. Processing employee final leave, overtime and holiday incentive payments. Knowledge of State of Florida Administrative Rules, Florida Statutes as well as Florida Lottery procedures relating to personnel issues. Create and distribute various specialized MAPPER reports for different departments.

Kathleen's Administrative Services - Tallahassee FL

May 1997 - December 2007

Sole-Proprietor

Offered administrative services to the general public. This included accounts receivable, accounts payable, preparation and distribution of correspondence. The accounts receivable and accounts payable preparation included but was not limited to review and analysis, reports, recommendation of procedural changes, and distribution of monthly billing statements.

Florida Lottery/Human Resource Services - Tallahassee FL

April 1995 - February 1997

Personnel Program Analyst

Responsible for administering Unemployment Compensation Determinations, employment verifications, Report of Personnel Actions, overpayments, and miscellaneous payroll deductions. Coordinated Workers' Compensation Wage Statements and salary payments, classification actions, agency rate, and Add/Delete of Class Codes. Certification, processing, distribution, and maintenance of all phases for the monthly, biweekly supplemental CJIP, and Class C payrolls by utilizing State of Florida rules and Statutes and Florida Lottery procedures. Assisted with processing employee leave and attendance and conducting attendance and leave file audits for separating employees. Assist with all phases of employee insurance and benefits needs. Create and distribute various specialized MAPPER reports for different departments.

Florida Lottery/Personnel Administration - Tallahassee FL

July 1993 - April 1995

Personnel Specialist I

Responsible for administering Long term disability, State Health, HMO and Flex-Benefit programs for all Lottery employees. Coordinated records for Florida Retirement System, Workers' Compensation, miscellaneous payroll deductions, SunLife dental, life insurance, and the Employee Improvement Program Awards for Employee Suggestions. Assisted unit manager with all aspects of employee training program, facilitating small and large group training sessions. Assisted the assistant Personnel Director with EEO reporting. Liaison between employees statewide, with medical facilities, state agencies, credit unions, banks, insurance representatives, and outside training facilitators. Knowledge of State health rules, regulations, and procedures, as well as composing correspondence, claims and payroll problem research, copiers, printers, FAX, book binder, miscellaneous benefits information, office procedures and confidentiality.

Self Employed - Tallahassee FL

January 1991 – December 2007

Residential Property Manager

As a Residential Property Manager I administered the financial operations, ensuring that rent is collected and that mortgages, taxes, insurance premiums, and maintenance bills are paid. Handle and resolve tenant complaints, routinely inspect for needed repairs or maintenance, handle the purchase of supplies and equipment for the property, or made arrangements with specialists for repairs. I also have knowledge and comply with provisions the Americans with Disabilities Act and the Federal Fair Housing Amendment Act, Section 8 Housing, as well as local fair housing laws to ensure rent and advertising practices are not discriminatory and that the property itself complies with local, State, and Federal regulations and building codes.

Florida Lottery/Personnel Administration - Tallahassee FL

June 1990 - July 1993

Personnel Assistant

Insurance's, annual file audit, assisted manager with annual training plan, various clerical functions to support a professional office staff. Maintained complete records of dental and life insurance, vacation discount cards and insurance forms, training library and employee training records. Demographics for various training seminars conducted and provided by the agency. Back-up receptionist, answering a multi-line telephone, assisting employees via telephone and electronic mail, and in person.

Florida Lottery - Tallahassee FL

May 1990 - August 1988

Fiscal Assistant II & Stock Clerk

Receive, prepare, audit, log and transfer retailer financial redemption settlements. Sort, count, endorse, validate, record, and safeguard large quantities of live Lottery tickets. Distribute audit results for appropriate action. Receive, log, inventory, assemble, pack, and arrange for transport and/or warehouse storage of redemption bags, which included live Full and Partial Lottery tickets.

K&K Radiator – Tallahassee, FL

January 1988 - January 1990

Sole-Proprietor

Duties and Responsibilities: Handled all administrative and accounting aspects of the business, including but not limited to inventory, bookkeeping, filing, typing, phone correspondence, accounts receivable, accounts payable, local and state taxes. Supervised one employee.

Denny's Restaurant, Kentucky Fried Chicken, Early's Kitchen - Tallahassee FL

February 1986 - August 1988

Waitress/Cashier/Food Prep.

My cashier and restaurant, experience includes opening and closing, preparing and distributing food, preparing beverages, performing a variety of food preparation duties, and providing guests with assistance. I also handled resolving customer complaints and collecting customer payments.

BV Dairy Bar - Vincent OH

August 1982 - December 1986

Waitress/Cook

My cashier and restaurant, experience includes opening and closing, preparing and distributing food on dishes, trays, or takeout bags, preparing beverages, performing a variety of food preparation duties, and providing guests with assistance. I also assisted with inspecting products or materials for damage, defects, or shortages, handled resolving customer complaints, and collecting customer payments. I am experienced with ensuring that customers are enjoying their meals, taking action to correct any problems, escorting customers to their tables, explaining how various menu items are prepared, describing ingredients and cooking methods, informing customers of daily specials, preparing checks that itemize and total meal costs and sales taxes, presenting menus to patrons and answering questions about menu items, making recommendations upon request, removing dishes and glasses from tables or counters, and taking them to the kitchen for cleaning, serving food and/or beverages to patrons; preparing and serving specialty dishes, stocking service areas with supplies such as coffee, food, tableware, and linens. I also handled cash and credit card transactions, and balanced cash drawer at close of shift.

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