Account management executive

KYLE D. LAPANE

**** ******** ***, #****, ********, TX 75070 214-***-**** ********@*******.***

PROFESSIONAL PROFILE

Professional sales executive with over 17 years of experience in not only sales but group management, relationship management, and account implementation, focused on large and regional relationships. Executive experience building relationships, negotiating contracts, account retention, account management, presentations, cross-sell initiatives, and revenue generation/cost saving solution selling. Proficient in Microsoft suite, Salesforce, and CRM tools.

PROFESSIONAL EXPERIENCE

NORTH TEXAS PROPERTY TAX SERVICES – Dallas, TX 2019 – 2022 Licensed Property Tax Consultant

• Evaluate clients’ properties annually to monitor appraised values, condition changes, current sales, etc., with the objective of achieving the lowest appraised values

• Advised clients on property tax matters as requested

• Analyzed property value for equity and market value hearings

• Filed property tax appeals with appropriate appraisal district

• Attended informal hearings and formal appraisal review board hearings

• Represented clients through binding arbitration

OPW GLOBAL, A DOVER CORPORATION – Dallas, TX 2014 – 2017 District Sales Manager – Retail Fueling

• Developed annual sales plan for each distributor and overall territory and created proposals in response to customer requests

• Prepared monthly and annual forecasts to maximize customers’ revenue cycle

• Consistently met and exceeded annual sales plan of $3.5 million/year

• Identified and established a rapport with appropriate regulatory agencies and industry groups in assigned territory

• Maintained and established regulatory approval for OPW products

• Traveled to assigned region to solicit specifications and orders from current client distributors and prospective retail, commercial, and industrial customers

CHASE PAYMENTECH – Dallas, TX 2012 – 2014

Mid-Market Executive Relationship Manager – Petroleum

• Directed client portfolio with $2 billion annual sales volume and net revenue of $2.5 million

• Established relationships with Card Issuers, Point-of-Sale providers, Communication providers, and Distributors

• Assisted product team with developing initiatives for the petroleum portfolio industry

• Managed Revenue and Expense for Mid-Market Petroleum/C-Store Accounts

• Developed retention and negation strategies for contract renewals

• Consulted on business trends and opportunities in the Petroleum/C-Store Industry WORLD PAY (FORMALLY RBS LYNK) – Frisco, TX 2010 – 2012 National Sales Account Representative – Retail & Petroleum

• Responsibilities included recommending new services and total cost evaluation to dramatically lower the customers’ overall overhead of bank card and alternative payment acceptance.

• Managed communications with lines of business partners to ensure a unified account management strategy with client base

• Sold an average of $50,000 of services monthly

• Received award for the Most Revenue for June and July of 2010 CHASE PAYMENTECH – Dallas, TX 2005 – 2010

Business Development Representative – Strategic Sales

• Reviewed customer strategies to reduce cost of card acceptance methods

• Implemented strategies to maximize a cost-effective and consumer-friendly business environment

• Provided customers with communication and education on total cost of acceptance

• Implemented a consultative sales approach to assist customers in the decision-making process and implementation of the best solution for their business needs

• Acted as transaction processing consultant for clients providing alternative processing solutions and options EDUCATION

SOUTHERN NEW HAMPSHIRE UNIVERSITY – Manchester, NH 2001 Bachelor of Science – Sport Management

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