Customer Service Representative

** ******** ******, *******, *****, Lagos

070******** ******************@*****.***

ONUOBIA, IFEOMA NELLY.

PROFILE

Dedicated and strategic minded individual with experience in personnel and operations management, customer service, administration and organizational development. I am a professional enthusiast with verbal and written communication skills; self-motivated and able to fit in any working environment; an eager learner, conscientious worker and excellent team player, looking forward to give tangible and intangible value to organizations & clients towards achieving purpose, while developing self. SKILLS AND EXPERTISE OFFERED

Interpersonal skills Target Oriented Teamwork

Ability to Learn Fast Innovative & Creative Microsoft and excel know-how

Flexibility and Persistence Good Time Management Customer service management

Problem Solving Result Oriented

Account balancing Communication Skills

PROFESSIONAL EXPERIENCE

MWANGA LIMITED Loan Recovery & Customer Service Representative. July 2020 - Till Date Key Responsibilities and Achievements

Skillfully planning course of action to recover overdue loans.

Negotiating payoff deadlines and payment plans.

Diligently reaching out to customers and accurately verifying account information.

Patiently resolving customer’ s complaints via phone calls, emails or text messages.

Ensuring that weekly and monthly targets are met and exceeded. OPAY Manager, Motorcycle operations. July 2019 – February 2020 Key Responsibilities and Achievements:

Ensure the smooth operations of the riders.

Handle and solve the issues the riders and their customers might encounter.

Monitoring their day to day activities, especially the rider’s safety and the safety of the customers.

Ensure the riders are efficient in providing the required service to the customers.

ICare Clinic Customer Relationship officer. May 2018 - June 2019 Key Responsibilities and Achievements:

Receiving and organizing patients in readiness to see the doctor

Creation of new files and location of files for existing patients

Ensuring effective coordination of the front office at all times

Establish and retain relationships with potential clients and organization

Ensuring patients satisfaction at all times.

Preparation and scrutinizing of budgets.

T. L Oyeshina model secondary school Social studies Tutor (NYSC). Jan 2017 – Dec 2017 Key Responsibilities and Achievements:

Tutoring and developing students according to curriculum

Increased level of knowledge of students by over 50%

Assessing students’ performance and level of knowledge through classwork and examinations Amigos Hair Company Operations Manager. Feb 2009 - Aug 2010 Key Responsibilities and Achievements:

Worked as part of a team who ensured revenue and sales was boosted by over 50% within a short time frame

Increased business relevance through increased productivity

Organizing arrangements and process of hair production Learning points

Adapting to full-time working hours.

EDUCATIONAL QUALIFICATIONS

B.Sc. Banking and Finance 2014

Imo state University, Imo State.

Senior Secondary School Certificate (WAEC) 2008

Lagos State Model College Meiran, Lagos state.

TRAINING/CERTIFICATION

Basic and Advanced Operations (Swintech Computer Institute)

PERSONAL INFORMATION:

Sex: Female

References Available On Request

Contact this candidate