Pharmacy Technician Customer Service
Resume:
Lindsey Marie Kira
Roebling, Nj *8554
Phone: 608-***-****
E-Mail: ************@*****.***
Professional Summary
Pharmacy Technician with [Number] years of experience assisting Pharmacists under direct supervision, performing multiple duties required for the smooth operation of the pharmacy, and providing services to customers. Use pharmacy systems to obtain patient and drug information and process assistance.Experienced Pharmacy Technician recognized for modeling and delivering excellent customer service. Able to model and share customer service best practices with all team members. Greet customers enthusiastically and convey questions to Pharmacist confidentiality. Offer help proactively, identify needs, and provide beyond the required level of service.Dedicated [Type] Pharmacy Technician highly trained in securely and efficiently processing high-volume orders in a [Type] setting. Effortlessly balance customer and pharmacy needs with an organized approach and good multitasking abilities. Focused on delivering exceptional service and support in every interaction.A hardworking and reliable [Job Title] focused on going above and beyond to support the team and serve customers. Trained in [Task] and offering top-notch [Skill] abilities. Motivated to continue to learn and grow as a [Type] professional.Dependable [Type] industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.Skilled team player with strong background in [Type] environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.Hardworking [Job Title] focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Experience
October 2016 to Current
Mast pharmacy Bordentown, NJ
Pharmacy Technician
Adhered to the company policy regarding good faith dispensing during all prescription dispensing activities.
Filled prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine correctness and checking for possible interactions.
Developed strong relationships with valued customers to cultivate customer loyalty.
Performed duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information.
Reported prescription errors to Pharmacists on duty and adhered to company policies and procedures.
Helped the pharmacy department with inventory processes to ensure a smooth process flow and customer experiences.
Assisted customers and patients by offering information on goods and services.
Resolved customer issues and answered questions to ensure a positive customer experience.
Registered all related sales on the assigned cash register; collected and handled cash.
Made telephone calls to Physicians, customers, and patients.
Priced stock, shelved merchandise and changed signage to reflect current sales information.
Cleaned and sterilized work areas, glassware and equipment to protect the pharmacy's staff and customers.
Engaged customers to understand desires and offer skilled assistance with any need.
Carefully counted out and packaged pharmaceutical orders for individuals and bulk needs.
Recognized and took advantage of opportunities to increase business revenue, including [Type]s and [Type]s.
April 2007 to September 2016
Public Partnerships Chealsea, MA
Caregiver
Evaluated patient's medical condition on a daily basis; maintained records and files of patient's medical records and prescriptions.
Performed household chores to ensure cleanliness, safety, and livability.
Collaborated with peers and medical teams to support resident care plans, working under RN's supervision.
Assisted the patient in day-to-day basic functions and prepared patient's meals according to meal plans.
Assisted residents in managing daily living including lifting, bathing, and feeding support.
Provided dignified care to residents in assisted living and memory care communities, including those with all stages of dementia and Alzeheimer's disease.
Encouraged social interaction of clients and participated in activities that encouraged reading, games, and activities
Responded appropriately to symptoms and behavior.
Maintained confidentiality concerning treatment and personal information.
Monitored intake of food and medication and alerted staff to deterioration in patient conditions.
Transported patients by wheelchair or rolling bed between care and examination rooms.
Supported the social and emotional needs of patients by providing caring companionship.
Documented clinical information in patient medical records daily.
Resupplied patients with personal hygiene items like towels, soap and toilet paper.
Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature.
Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs.
Documented vital signs like temperature and blood pressure to track medical symptoms and the progress of treatments.
Applied correct aseptic and sterile techniques and used appropriate personal protective equipment.
Education
June 2003 Lenape Medford, Nj
High School Diploma General
Volunteer, Burlington county animal alliance
Skills
Pharmacy operations
Proper labeling
Serve customers
Monitor pharmacy security
Restock shelves
Fill orders
Verbal communication
Attention to detail
Problem-solving
Customer relations
Policy enforcement
Multitasking
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