Office Manager Executive Director
Resume:
Salena M. McClendon
Indianapolis, IN 46203
****.******@*****.***
Experience
September 2019- June 2020
Quadel Consulting and Training
Compliance Specialist
September 2018- August 2019
●Ensured that organization complied with industry specifications, standards, regulations, and laws.
●Reviewed operational practices, create and enforce compliance plans, and perform regulatory risk management.
●Performed Management Occupancy Reviews throughout the state of Indiana.
●Completed reports and performed follow up to ensure that findings were corrected and closed in the database.
Community Action of Greater Indianapolis
Compliance Officer
●Develop, implement, and monitor CAGI compliance program systems to prevent or deal with violations of legal and internal policies for all departments within the agency.
●Access and maintain Board of Directors and agency records relevant to compliance monitoring activities and report findings.
●Assist with preparing reports for Board of Directors, Executive Director, for external regulatory bodies as appropriate.
●Collaborate with Board of Directors and Executive Director to assess the agency’s future ventures to identify potential compliance risk.
●Collaborate with Human Resources and agency counsel, as needed, to monitor enforcement of standards and regulations.
●Review the work of all agency departments, to identify compliance issues, and provide guidance, training, and draft, modify and implement agency policies when necessary.
June 2018-September 2018
Community Action of Greater Indianapolis
Director of Client Services
●Provide support and guidance to staff regarding compliance guidelines.
●Represent CAGI at both internal and external meetings as assigned by the Executive Director.
●Coordinate and collaborate with other departments and outside Agencies regarding the Agency’s operations.
●Work with Executive Director, Department Heads, and Board of Directors to develop and maintain CAGI’s mission, programs, and supporters.
●Define and recommend objectives in each area of client-based services as well as develop specific short-term and long-term goals.
●Coordinate and collaborate with other departments in establishing and carrying out responsibilities.
●Review and approve implementation and organizational plans that support the corporate mission.
●Consult with all segments of management responsible for policy and/or action. Ensure compliance within areas of responsibility. Make recommendations for improving effectiveness of policies and procedures.
●Assures that the programs meet their goals and objectives and performance standards are met. Develop and maintain an ongoing evaluation system to ensure quality control.
●Develop plans for utilization of community resources. Works closely with public and private agencies that can provide supporting services to CAGI’s mission.
January 2018- May 2018
Global Innovative Solutions/New Beginnings Life Center’s
Director of the Recovery Works Program
• Responsible to provide direct addiction recovery services, consultation services, supervisory services, and addiction recovery program administrative services in accordance with the policies and procedures of NBLCS, policies and regulations of the Department of Correction, state statutes concerning the delivery and practice of addiction recovery services, and in accordance with the ethics and standards of the staff member's discipline.
• Provision of service supervision of the addiction recovery services delivered by the addiction recovery department and service supervision of individual addiction recovery staff members as assigned.
• Provision of routine addiction recovery services such as but not limited to intake assessments, individual and group intervention, treatment planning, and discharge planning.
• Provides service supervision to addiction recovery staff as assigned.
• Provision of consultation services when requested by facility staff, medical staff or mental health staff.
• Documents all patient encounters and significant addiction recovery information in CMP and the Electronic Medical Record in accordance with the policies and procedures of NBLCS and the policies and regulations of the Department of Correction.
• Institution of efficient utilization management within the addiction recovery department.
• Participation in staff meetings and in-service training programs as offered by NBLCS, and The Department of Corrections.
• Provision of training in addiction recovery topics to facility and addiction recovery, medical and mental health staff in accordance with institutional training programs as requested and as service delivery allows.
• Provides other services relating to the functioning of the addiction recovery department as assigned.
• Responsible to inform the COO of NBLCS of personal need for additional supervision or overall problems in delivery of services.
• Responsible to maintain confidentiality of patient information in accordance with Department of Correction policy.
• Responsible to interrelate and work effectively with other addiction recovery staff, NBLCS administrative, medical and mental health personnel, Department of Correction staff, patients and outside support agencies.
• Directs or assists in the overall planning, development, and administration of the assigned program(s) or service(s); assists in directing the development and implementation of departmental planning issues.
• Directs or assists in the general management of policy development, program planning, coordination and evaluation of policies, organizational changes, and new programs.
• Reviews and/or revises programs to ensure compliance with laws, regulations, policies, accreditation, and certification standards.
• Participates in the development, implementation, or interpretation of new or revised program, departmental, or legislative initiatives.
• Selects, trains, supervises, and evaluates staff.
• Directs and/or coordinates the development and implementation of substance abuse treatment and/or rehabilitation plans.
• Works closely with clinicians and other managers in developing delivery systems for substance abuse programs and services.
• Conducts investigations and institutes special studies; prepares and/or reviews reports and related information to evaluate existing organizations, policies, procedures, and practices.
• Represents and/or serves as liaison for the assigned area of responsibility; cooperates with, and addresses federal, state, local, and community organizations, and other groups pertaining to the assigned programs.
April 2017- April 2018
Global Innovative Solutions/Kinfolkz Event Center & Atlantis Ballroom
Assistant General Manager/Event Planner
Job Responsibilities:
●Establish restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analysis, and estimates.
●Meets restaurant financial objectives by developing financing; establishing banking relationships; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks.
●Attracts patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.
●Control purchases and inventory by meeting with account manager; negotiate prices and contracts; develop preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.
●Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implement system improvements.
●Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons.
●Accomplishes restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
●Maintain safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.
●Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
●Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
(Change in Responsibilities with the same company)
Global Innovative Solutions, LLC/New Beginnings Life Center
Business Manager
Job Responsibilities
●Develop goals and objectives that tend to the growth and prosperity of the company
● Design and implement business plans and strategies to promote the attainment of goals of the company
●Ensure that the company has the adequate and suitable resources to complete its activities (e.g. people, material, equipment etc.)
●Organize and coordinate operations in ways that ensure maximum productivity
●Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness
●Maintain relationships with partners/vendors/suppliers
●Gather, analyze, and interpret external and internal data and write reports
● Assess overall company performance against objectives
●Represent the company in events, conferences etc.
●Ensure adherence to legal rules and guidelines
July 2016 to April 2017
Global Innovative Solutions, LLC
Office Manager
Job Responsibilities
● Receive/manage Spreadsheets from all Regions. Inspected documentation for accuracy.
● Manages Treatment Plan spreadsheet in all regions aligns with referral
● Correspond emails for and to CEO.
● Acted as a liaison pertaining to questions/concerns with service providers.
● Perform assisting duties for CEO.
● Provide documentation and all necessary spreadsheets to CEO.
● Compile all tracking sheets from all company regions
● Assist with marketing for additional revenue.
● Assist with scheduled meetings with CEO
● Responsible for employee time sheet summaries for payroll
● Assist with establishing all new regions
● Audited Spreadsheets to ensure all potentials and workers are correctly monitored
●Monitored database for documentation accuracy and billing types
●Provided Supervisions with all Regional Directors and Program Managers
●Enforced deadlines for monthly reports
●Communicate with State Director regarding licensure track
●Recruitment
February 2016 to July 2016
Office Manager Aspiring Transformations
Job Responsibilities
●Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, and in person.
●Observe, receive, and otherwise obtain information from all relevant sources.
●Use computers to enter data, or process information.
●Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
●Analyze information and evaluate results to choose the best solution and solve problems.
●Develop specific goals and plans to prioritize, organize, and accomplish my work.
●Communicate with people outside the organization, represent the organization to customers, the public, government, and other external sources.
●Develop constructive and cooperative working relationships with others and maintain them over time.
●Enter, record, store, or maintain information in written or electronic form.
EDUCATION
2003- 2007 Marian College (University) Indianapolis, IN
Business Management
2013- 2016 Liberty University (Online) Lynchburg, VA
Psychology
CERTIFICATIONS
Licensed Insurance Agent (State of Indiana)
Housing Choice Voucher Specialist Certification
Hearing Officer Certification
References available upon request
Additional work history/experience upon request
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