Medical Manager Customer Service

SJ SHAVON JACKSON

954-***-**** *********@*****.***

A Self-Motivated, enthusiastic Accounts Receivable Professional with over 15 years of financial and administrative experience. Excellent communication skills, detailed oriented, problem solving, debt negotiation, and project management. My ability to adapt to change, learn quickly and fill positions in multiple business segments has allowed me to successfully survive multiple business corporate acquisitions EXPERIENCE

Contract Negotiator (IQA) Conduent - FL

April '19– Present.

Negotiate discounts based on client specific instructions, turnaround time, and state guidelines and like services.

Review and facilitate department policies regularly. Effectively build and maintain relationship with providers to secure future discounts and/or long-term contracts.

Manage multiple clients, tasks and projects, while meeting aggressive deadlines. Drafted, negotiated and finalized agreements, developed budget and created documentation. Evaluated contract data and maintained historical information. Gathers customer requirements for each project.

Working knowledge of Strata Ware/CompIQ, Call Track, and any client proprietary software Account Receivables Sonny’s Direct-, FL

September '18– December ‘19

Prepare, verify, and process invoices for sales or services rendered Enter data on invoices; ensure proper coding on documents Collect on accounts by sending invoice reminders and communication with customers via phone, email, fax or mail

Reconcile customer payments by recording cash, checks, and credit card transactions and entering them into the general ledger or accounting software Resolve collections by examining customer payment plans, payment history, credit line Match purchase orders to invoices and enter invoices into computer Generate monthly, quarterly or annual financial statements and reports detailing paid and unpaid invoices and other accounts receivable activity

Manage and maintain weekly reports.

Handled all escalated calls/accounts.

Oversee daily, weekly and monthly reports for payments, non-payments, delinquencies and aging. 2

Collection Analyst SOVEREIGN HEALTH–FL

MAY’17 – APRIL ‘18

Conduct custom collections on each client that consist of emails, phone calls and standard mail correspondence.

Conduct custom collections on each client that consist of emails, phone calls and standard mail correspondence.

Contributed to Monthly savings due to collections, aging reports. Analyze, resolve, and resubmit rejected/underpaid claims for payment. Complete account contractual adjustment at the time of billing on all specified carriers. Interact with patients and insurance carriers to resolve outstanding claims issues. Accounts Receivable Specialist Office Depot - FL

APRIL ’13 – MAY ‘17

Collected on delinquent business to business accounts to reduce aging accounts Partner with cash applications to correct any errors and misapplications Negotiated debt settlement on balances > 365 days past due Reconciled discrepancies on all customers’ accounts Resolved all billing and invoice disputes and request all necessary corrections Escalate problematic accounts to management in a timely manner Customer Service

SAP

Pay metric

Avalara Tax

Mainframe As400, Web collect, Emdeon Collaborated

Zirmed Clearing house

Medisoft, Mysis Tiger, Medical Manager, Epic, Cap Gemini Comprehensive skills in Word, Excel, PowerPoint, Outlook Medical Terminology

The ability to work effectively in diverse groups

Patient Confidentiality.

Understanding of the Health Insurance Industry

References – Available upon request

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