Customer Service Manager

MICHAEL RIEGGER

********@*****.*** 310-***-**** Lomita, CA

Service-oriented individual with track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements EXPERIENCE

SEPTEMBER 1997 – AUGUST 2020

SERVICE MANAGER, HILLSIDE AUTO REPAIR

• SUPERVISED AND MANAGED DAILY OPERATIONS TO ACHIEVE HIGH EMPLOYEE PERFORMANCE AND PRODUCTIVITY

• CONSISTENTLY COMPLIED WITH SAFETY STANDARDS TO MAINTAIN A CLEAN WORK ENVIRONMENT

• REASSURED CLIENTS WITH POSITIVE ATTITUDE TO BUILD RELATIONSHIPS AND SOLVE ISSUES IN A TIMELY MANNER

• PERFORMED A FINAL INSPECTION AND TEST DRIVE TO ENSURE REPAIRS WERE ACCURATE AND COMPLETE

EDUCATION

JUNE 1978

ASSOCIATE OF SCIENCE IN BUSINESS MANAGEMENT, FAIRLEIGH DICKINSON UNIVERSITY, TEANECK, NEW JERSEY

SKILLS

• Customer Service

• Positivity

• Communication

• Time management

• Problem Solving

• Organizational Improvement

• Team Management

• Process Development