Visual Manager Customer Service

Sharon Headrick

Customer Relations Manager Profile

***************@*****.*** • 281-***-****

linkedin.com/in/sharon-headrick-96950316/

Cypress, Texas, 77433, USA

Customer-focused and results-driven professional having extensive experience credited with combining sales, customer service, and business development expertise to drive significant revenue growth. Strong expertise in cross-functional relationship management, establishing new businesses, building strong market presence, and nurturing profitable business relationships with clients. Possess great ability to tactfully lead teams and design effective methods to critically monitor client relationship management process while ensuring utmost client satisfaction. Exhibit exceptional leadership, interpersonal, analytical, and cross-functional skills.

Areas of Expertise

Team Leadership

Planning & Analysis

Client Relationship Management

Sales Management

Recruitment & Selection

Performance Management

Training & Development

Budgetary & Cost Control

Management Reporting

Professional Experience

Visual Comfort, Houston, TX 2010 – 2020

Customer Service Manager/ Outside Sales Representative

Spearheaded a team of 50 direct reports and managed all day-to-day business operations to ensure delivery of superb customer service. Designed and developed effective customer service procedures, policies, and standards; also, set customer satisfaction goals and coordinated with team to consistently meet all targets. Engaged with customers and ensured swift resolution of queries, concerns, and complaints, ensuring utmost client satisfaction.

●Achieved and maintained a customer satisfaction score of 4.5 in luxury wholesales business.

●Planned and contributed towards sustaining 20% increase in sales throughout the course of employment.

Restoration Hardware Charming Charlie, Houston, TX 2006 – 2010

Store Manager

Planned, scheduled, and safely managed store operations, devised pricing strategy, and developed as well as led high performing store team, supporting seamless revenue growth. Built solid business relationships with customers, assessed requirements, and suggested products. Improved products’ visual appeal through systematic product placement and shelving, driving overall sales. Sustained healthy staffing levels by leading recruitment and selection drives. Oversaw performance of staff, identified areas of improvement, and formed recommendations for improvement. Contributed towards professional development of high-end sales staff through training initiatives.

●Enabled the store to receive recognition as one of the highest comping stores at 144% to LY.

Additional Experience

Regional Merchandising Manager, Zale Corporation, Houston, TX

Assistant General Manager of Design/Project Business, The Great Indoors, Houston, TX

Visual Manager, The Great Indoors, Houston, TX

Visual Director/Visual Assistant, Foley’s, Houston, TX

Professional Training

Advanced Excel Training Course

SAP Business One Training Course

Salesforce Training Course

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