Customer Service Stock Manager

Good afternoon,

With over nine years of experience in providing excellent service. I am now seeking a career change and am very much interested in a position with your company.

I am a strong team builder and team leader in a customer service environment. I have an excellent ability to communicate effectively with both customers and staff. Proven ability to manage a complex business in a multi-tasking environment. Highly organized, with superior problem-solving and analytical skills with significant experience in successful recruiting and training.

I feel that my experience could be very helpful to your company. I also know that resumes help you sort out the probable from the possible, but there is no way to judge the personal caliber of an individual credential, I have the personality that makes for a successful team player.

Salary negotiable

Thank you for your consideration

Regards,

Casey M. Jones

CASEY JONES

2512 N Street, S.E. Apt 4, Washington DC 20019

Cell: 240-***-****

Email: *************@*****.***

Summary

Sales management professional with five years prior experience in retail and food industry. I would like to obtain permanent employment in a professional environment that offers career, as well personal growth. I also focused on customer satisfaction throughout all stages of the sales life cycle. Highlights

Summary

● Food and beverages handling expert ● Conflict resolution skills

● Retail inventory management ● Team-oriented

● Accurate cash handling ● MS Office proficient

● Store opening closing procedures ● Reliable

● Exceptional leader ● Flexible schedule

● Commission sale

● Exceptional leader

● Ability to handle fast-pace environment

● Outstanding communication skills

Experience

FOOTLOCKER January 2008 to Present

Assistant Manager

District Height, Maryland

● My duties at Footlocker were to greet the customers; assist customer with shoes and purchase information; properly maintain stock room with various types of shoes and clothing; track and update sales for merchandise: train individuals in customer services and hospitality; interview potential employees; create store schedule and promote events and specific items. I also led sales call with team members to establish sales and customer retention goal. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Maintained friendly and professional customer interaction.

RAINBOW, INC March 2009 to October 2009

Shoe Coordinator, Stock Manager

Washington, DC

● Maintain the up keep and document of the stock room, new and returning shipments; correctly label merchandise; set up display; develop a floor plan so that customer could find and excess merchandise easily; assist customer with finding items and suggestion on sale items. Unloaded, picked, stage and loaded product for shipping. Conducted monthly, quarterly and yearly inventories of warehouse stock.

SAFEWAY January 2006 to November 2007

Assistant Seafood Manager Supervisor

Washington, DC

● Provided high-level customer service.

● Practiced safe good handling procedures; checked all thru seafood freezers tempter too make sure that they are correct.

● Maintained the seafood counter by opening and setting seafood display and putting up sales events for the upcoming week.

● Order and recorded seafood inventory daily.

● Trained worker to work in the same section to properly handle food and cooking all seafood orders for customer,

● As an assistant manager I took safety food and sanitation classes for District of Columbia.

● Conducted monthly; quarterly and yearly inventories of warehouse stock

● Received incoming shipment and reviewed contents against purchase orders for accuracy. Stick’s Restaurant &Liquor Store October 2003 to June 2005 Store Manager

Temple Hills, Maryland

● As Store Manager, I recruited and trained employees in retail operation procedures.

● Recommended and/or administered disciplinary action protocol to employees as required.

● Encourage employees to achieve optimum customer service, merchandise display and store security

● Order merchandise to stock store; achieve monthly budget goals, maintained records of sales and bank deposit

● Enforced store policies and procedures as well as employee policies procedures.

● Maintained store premises and grounds in compliance with the State of Maryland safety practices.

● I planned and created attractive merchandise display that made effective use to sale area. Education

Eastern Senior High School

High School Diploma

Washington, DC

Skills

Budgeting, cooking, customer service, inventory, policies, retail, safety, sales, Supervisor. References

● Brandon Suggs 252-***-****

● Captain Mack 202-***-****

● David Curtis 202-***-****

● William Crawford 202-***-****

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