Customer Service Maintenance Manager

Jesus Santos **************@*****.***

Cell: (***) 316 - 7405

**** **** ** ******, ***. # 201,

Hialeah, Florida 33018

Objective

An enthusiastic and highly motivated professional looking for an opportunity as a general automotive manager or operation manager in a well established company where there is opportunity for growth and development. Work History

Hertz - Fleet Maintenance

Manager

February 2019 - Present

Sears Auto Center -

District Manager

September 1987 - December

2004; January 2013 -

February 2019

Advance Auto Parts - Store

Manager

January 2012 - December

2012

Pep Boys - Store Service

Manager

January 2005 - December

2011

Managed all functions needed in order to oversee the repair and maintenance of the vehicles within various locations. Provided administrative support to all maintenance functions and responsible for communicating daily tasks for the department. Coordinated schedules for service maintenance on all vehicles within the pool as needed. Maintained, monitored, and ordered supplies as needed. Responsible for overall management and performance of the auto center and its staff. Supervised, disciplined, directed, counseled, managed, and trained service advisors and technicians. Analyzed and drove sale volumes and metrics. Created and implemented competitive metrics for all service advisors. Managed national commercial accounts such as Enterprise, Avis/Budget, CAVO Communications. Managed and grew commercial relationships and sales. Achieved overall store sales goals and service objectives. Ensured execution of all inventory and operational standards. Coached all team members to deliver exceptional customer service. Monitored shop productivity, workflow, and procedures while thoroughly putting an emphasis on efficiency and safety. Ensuring execution of customer service standards and customer satisfaction programs. Responsible for the overall day to day operations of the back shop, which includes monitoring the completion of CVI’s of the service staff and properly carrying out service repairs.

Skills

Proficiency with Mac and PC platforms, Microsoft Word, and PowerPoint Bilingual: English and Spanish

30 years experience in the automotive field

23 years experience in the management field

Strong leadership skills

Executing great customer service

A.S.E Certified (Brakes, Suspension, Electrical, HVAC, Engine Repair & Diagnostic, Service Consultants, Part Specialist, and MVAC)

IMACA Air Conditioning Service

ESCO Institute 609 Air Conditioning Refrigerant Recovery and Recycling Education

Coral Park Senior High

School (1989)

High School Diploma

Miami Dade College

(1990-1994)

Bachelor’s Degree in Business Administration

Robert Morgan Vocational

Automotive Institute (1995

- 1998)

Automotive Technology Diploma

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