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Customer service Due Diligence

Finance Microsoft Excel Exchange

Outlook Tool / Technology

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SUNISH THOMAS

ADMIN ASSISTANT

# 050******* _ adq0r2@r.postjobfree.com

linkedin.com/in/sunish-thomas-b4047446 + ABU DHABI EXPERIENCE

Retail Sales Consultant

TRAVELEX WORLDWIDE MONEY – ABU DHABI INTERNATIONAL AIRPORT

Abu Dhabi, United Arab Emirates

Company Description

Consolidation of separate Cash into one single bundle and transfer to main branch to distribute according to branches in circulation of stock based on requirements • Use every opportunity to up-sell and cross-sell. Preparing Sales Report for sending Daily reports for Sales Targets achieved based on specifications per day.

Managed till stocks. Responsible for restocking & delivered excellent customer service.

Analyzed Customer flow of Cash based on Departures & Arrivals at the Airport and currency exchange of base currency to destination currencies and more than 60 currencies across the globe• Consolidation of separate Cash into one single bundle and transfer to main branch to distribute according to branches in circulation of stock based on requirement. Resolved conflicts calmly using exceptional problem-solving and interpersonal skills.

Appreciated for achieving overall 98.87 %

Trained 10+ sales consultants

Led high performing retail sales team of 12 managers and 80 sales consultants who outperformed the rest of the teams nationwide. Derived sales through engagement of customers suggestive selling and sharing product knowledge.

Greeted and receives customers in a welcoming manner. Responded to customers questions.

Directed customers by escorting them to racks and counters. Provided outstanding customer service.

Documented sales by creating or updating customer profile records. Manages financial transactions.

Processed payments by totaling purchases processing checks cash and store or other credit and debit cards.

Alerted management of potential security issues.

Assisted with inventory including receiving and stocking merchandise. Kept clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

LANGUAGES

English

Intermediate

Arabic

Intermediate

Hindi

Intermediate

Tamil

Intermediate

SKILLS

TRAINING /

COURSES

T A L L Y E R P 9. 0

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~ 05/2015 - 06/2017 +

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EXPERIENCE

E N C O D E R & A D M I N ASSISTANT

FIRST ABU DHABI BANK

ABU DHABI, United Arab Emirates

Merchant Administrator with a successful background in leading highly performing teams to meet or exceed objectives

Paid close attention to customers' concerns and addressed their queries and achieved an exceptional level of customer service Carried out reconciliation of transactions and sending daily Sales Reports to the Line Manager

Earned recognition for outstanding performance in close quarters, simulating Management Information System Reports and Daily Reports to Portfolio Managers and Departmental Heads, and participating in various live-training exercises

Responsible for monitoring various company databases to ensure accuracy of inventory

Abide by Central Bank protocols, Internal policies, Controls, procedures & guidelines regarding Anti money Laundering & Customer Due Diligence Document controlling for collection, scanning and uploading documents following set procedures

Proficient in computer software programs such as First Data, MS Outlook and database systems

Work with documents and records across various departments, including portfolio and charge back team

Handled & opened new accounts including Know Your Customer (KYC) documentation

Customer Service Agent

UAE EXCHANGE

ABU DHABI, United Arab Emirates

Responded to customer questions and complaints, delivered fast, friendly, and knowledgeable service and was successful in retaining customer loyalty Responsible for preparing, completing, and processing all forms with regard to all customer account information, ensuring all information was accurate and recorded, and making changes to database as necessary Promoted Go Cash prepaid cards to customers while providing service or during follow-up calls and achieved or exceeded revenue expectations as a result

Reviewed reports of customer interactions with staff and other activities to identify and solve issues

Communicated with customers regarding Xpress money and Western Union transactions and addressed and resolved customer issues Communicated with customers regarding First Gulf Bank certificates and National Bonds requirements and addressed and resolved customer issues

Enhanced service delivery by recommending changes to procedures and products in response to customer feedback

Effectively handled all calls in phone queues, resulting in 75% improvement over previous records

Attended customers for all business transactions at the counter Attended customers for making Remittance, currency exchange, demand drafts / telex transfer / electronic transfer

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~ 03/2010 - 03/2013 +

~ 01/2008

~ 07/2005

~ 03/2019

~ 08/2014

~ 2004

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EXPERIENCE

CALL CENTER / RESERVATION AGENT

TICKETS SPIRIT AIRLINES

BANGALORE, INDIA

Provided excellent customer service at branch customer. Generated sales leads by booking reservations to schedule flights to destination across United States of America

Answered more than 150 inbound calls daily and efficiently directed callers to correct individual or department. Served customers regarding reservations/ modification/ cancellation, queries, billing information & boarding pass issuance

Building sustainable relationships and trust with customer accounts through open and interactive communication. Reservation, modifications. Provide valid information on using the right information regarding to Baggage and providing them advice based on Baggage policies Handling customer complaints and providing appropriate solutions and alternatives within the time limits

Following up to ensure resolution keeping records of customer interactions, processing customer accounts and file documents Inform clients of overdue accounts of amount currently owned and payment collection

EDUCATION

B A C H E L O R S

BANGALORE UNIVERSITY

HIGHER SECONDARY EDUCATION - 12TH

GRADE

Central Board of Secondary Education

TRAVELEX ABUDHABI AIRPORT

T R A V E L E X B R A N C H A U D I T as the best performer for Audit across UAE Region

Best Performance as Customer Service

Agent for Service Week

UAE Region for Dubai Metro

A D O B E P H O T O S H O P

INDIAN ISLAHI SCHOOL ABU DHABI

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