Customer Service Hobby Lobby

Bianca A. Rodriguez-Caskey

******.******@*****.*** 832-***-**** 20051 S. Navaho Trail Katy, Texas 77449 COMPENDIUM

A science major interested in continuing her education at a four-year university; all while being both a full-time student and mother.

EDUCATION

Morton Ranch High School August

2015-May 2019

● Weighted GPA: 3.5 Unweighted GPA:3.2

Katy, TX

Houston Community College - Katy August

2019-2021

Bachelor of STEM, Pediatrics Houston, TX

● Cumulative GPA: 3.580

Lone Star Community College - Cy Fair

2021-2022

Bachelor of STEM, Pediatrics Houston, TX

● Cumulative GPA: 2.67

WORK EXPERIENCE

Customer Service Manager • Hobby Lobby March 2018-April 2020 Katy, TX

Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Respond to customer service issues in a timely manner

Trained cashiers to have the utmost best customer service SKILLS

• Excellent in problem-solving

• Bilingual (English, Spanish)

• Strong leadership

Activities/Extracurriculars

2nd Degree Black-Belt in Taekwondo UMA (United Martial Art’s) March 2011

• Began Taekwondo at the age of 10; learned disciplineand self-defense Disabled American Auxiliary (DAVA)

January 2012- Present

• Volunteer in numerous amount of community activitiesthat will help our Veterans

• From Camp Hope, Wounded warrior project each and every project is to help our Veterans get back on their feet as well getting the proper care.

Katy Elk @ Katy Elks Lodge

July 2015- Present

• Help prepare meals

• Gather gifts for the children in need during the holiday season

• Plan different events for the families to enjoy while visiting love one Morton Ranch PALS August 2016-May 2019

Volunteered in the Katy Special Rodeo

Was a mentor to an elementary school child

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