Peer Educator Center Agent

PERSONAL DETAILS

Surname : Twala

Name : Nokuthula

ID number : 911**********

Address : 1159B Shabangu Drive White City Jabavu P O KWA-Xuma

1868

Email Address : ****************@*****.***

Contact Number : 074*******

Alternative number : None

Nationality : South African

Gender : Female

Criminal Offence : None

Language Proficiency : IsiZulu and English

EDUCATIONAL BACKGROUND

Highest Grade Passed : Grade 12

Year Obtained : 2008

Name of School : St Matthews Private Secondary School

Qualification : Diploma in Accounting

Year : Incomplete

Name of institution : University of Johannesburg

Qualification : Higher Certificate in Business Management

Year : 2019

Name of institution : Regenesys Business School

PERSONALITY TRAITS

Reliable and punctual.

I relate well with peers, management and customers.

Able to work under pressure and meet deadlines.

Responsible, a fast learner and able to adapt to new environment comfortably.

EMPLOYMENT HISTORY

Earthchild Clothing : Sales Assistant

Duties : Maintenance of the store, balancing the till, assisting

customers

Duration : July 2010 - January 2015

Reason for Leaving : Needed growth

Webhelp SA : Inbound call center agent

Duties : Take calls from customers, assist with purchases, help

to settle phone accounts

Duration : January 2015 - March 2015

Reason for leaving : Contract ended

Isizinda Sempilo Organization (ISO) : Peer educator

Duties : Organise meetings, recruit for and facilitate sessions

Duration : January 2016 - February 2017

Reason for leaving : Contract ended

Ipsos CATI : Outbound call center agent

Duties : Conduct market research for different campaigns, collect

and submit data

Duration : November 2017 - January 2019

Reason for leaving : Got an opportunity to study

KEY COMPETENCIES

Computer literate

Organising

Customer orientation

Team work

Communication

Resilience

REFERENCES

Earthchild Clothing : Happy Vilakazi

Position : Manager

Contact : 011-***-****

Isizinda Sempilo Organization : Nthabiseng

Position : Supervisor

Contact number : 082-***-****

Ipsos CATI : Mzamo Nkosi

Position : Supervisor

Contact Number : 079-***-****

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