Customer Service Account Manager

Freddy Villanueva

Brooklyn, NY ***** • 917-***-**** • **************@*****.***

RELEVANT SKILLS

● Able to manage two positions at

once

● Proficient at using microsoft word

and microsoft powerpoint

● Working under pressure

● Serving the customer

● Working in groups

● Able to be direct with customer

● Able to be persuasive

● Bilingual: English and Spanish

● Effective communication skills

● Good at adjusting to new

environments

● Multitasking

● Quick at learning

WORK EXPERIENCE

Verizon,

Account Manager (July 2019 - March 2020)

● Salesperson for Verizon

● I would approach and interact with an average of 50+ customers a day

● I would persuade the customer into getting cable & internet

● Able to help other workers in the workplace

● Have the customer satisfied with his or her purchase

● Daily follow ups with customers

Ho’Brah a taco joint, 8618 3rd ave Brooklyn, NY 11209 July 2015 - September 2018

Crew Worker. (July 2015 - September 2017)

● Only dishwasher in workplace.

● I would also multitask doing food prep some days as well as dishwashing.

● Always fascinated to get hard work done fast and easy with patience by cleaning 1,000+ dishes a day.

● Always demonstrating high quality leadership skills by teaching new workers.

● Multitasking during peak hours which included Food Prep, Dishwashing, and bringing the chef’s their needs.

Busboy / Food Runner / Bar Back (September 2017 - September 2018)

● Only Busboy in the workplace.

● Maintaining tables, bar, floor clean and providing care for the customer’s satisfaction at all times by serving them drinks, removing their empty plates, asking for their needs.

● Able to run food as well as doing busboy shifts.

● Working under pressure and provide exceptional customer service to high volume during busy hours.

Sunset Park High School, 153 35th st Brooklyn, NY 11232 2017

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